Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeffrey Osborne

Summary

Professional leader with comprehensive background in regional management. Strong focus on team collaboration and achieving results. Flexible with changing needs and dependable in all situations. Skilled in strategic planning, operational efficiency, and stakeholder communication. Highly motivated and prepared to drive impactful results.


Overview

41
41
years of professional experience
1
1
Certification

Work History

Regional Manager

K and S Solutions, Modesto, CA
08.2018 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Install Audio and Video devices, Home Automation, Cameras, TV Mounts, and Appliances
  • Manage a team of five 2-man trucks
  • Provide Customer Service to Residential and Commercial Customers
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.

Regional Manager

KCB Ventures, Modesto, CA
02.2009 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Residential and Commercial Satellite Installations in Idaho, Salt Lake City, and Kansas City
  • Camera, Home Automation, and Home Theater Installations
  • Provide Residential and Commercial Customer Service
  • Follow up on Return Service Calls with the Technicians and Customers. Also provide a direct line of customer service for any continuing service related issues.

Owner

Cable Creations, Caldwell, ID
05.2005 - Current
  • Manage day-to-day business operations.
  • Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
  • Oversee daily operations, ensuring all tasks are completed accurately and efficiently by team members.
  • Increase client satisfaction by implementing efficient business processes and providing exceptional service.
  • Manage financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consult with customers to assess needs and propose optimal solutions.
  • Hire, train, and manage a high-performing team of employees dedicated to achieving company goals.
  • Train and motivate employees to perform daily business functions.
  • Implement marketing strategies to increase brand awareness and attract new customers.
  • Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Establish foundational processes for business operations.
  • Achieve financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Evaluate industry competition regularly to maintain a competitive advantage in the marketplace.
  • Successfully navigate challenging economic conditions by making informed decisions that protected the business''s financial stability.
  • Monitor market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensure regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentor staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Work with eight retailers.
  • Coordinate all installations with the team.
  • Manage a team of workers
  • Manage multiple warehouses.
  • Zero equipment loss.

Regional Manager

ORBY TV, Middleton, ID
05.2020 - 03.2021
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Developed and executed successful business plans that resulted in improved market share and profitability within the region.
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Satellite TV Installations for Residential Clients.
  • Owned and Maintained Personal Service Truck.

Lead Technician

Dey Tech, Baldwin, KS
06.2020 - 09.2020
  • Planned, scheduled, and delegated daily work to team of employees.
  • Recognized as a top performer among peers due to outstanding productivity levels and commitment to excellence.
  • Conducted quality inspections of completed work, ensuring compliance with established standards and specifications.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Increased customer satisfaction, ensuring timely resolution of service requests through effective communication and problem-solving skills.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Installation of Cat6 Cabling for Networking and Data
  • Installed Multi-Media Players, POS (Point of Sale) Systems, Cameras, and Access Points

Regional Manager

Dey Tech, Baldwin, KS
08.2005 - 03.2009
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
  • Supervised staff to optimize brand expansion initiatives and productivity.
  • Installation of Satellite TV.
  • Opened and Installed in Nine Markets as an FSO for Direct TV.
  • Managed a crew of 25 trucks for Storm Damage following Hurricane Katrina.

Beer Draft Technician

Clark County Beverage Management, Las Vegas, NV
07.2004 - 07.2006
  • Trained new technicians on best practices for draft system installation, maintenance, troubleshooting, and repair procedures.
  • Provided exceptional clients service, addressing and resolving client concerns promptly to ensure satisfaction with the draft system experience.
  • Maintained up-to-date knowledge of industry trends and advancements to provide superior service to clients.
  • Collaborated closely with other technicians as well as bartenders/servers to resolve any workflow challenges or system irregularities.
  • Optimized inventory management for reduced waste and costs through diligent tracking and ordering of supplies.

Store Manager

Sonic Drive-In, Cheyenne, WY
05.1999 - 07.2004
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Supervised guests at front counter, answering questions regarding products.

Printing Machine Operator

UARCO / Communicolor Printing Division, Eudora, KS
08.1991 - 05.1999
  • Optimized production of machines and completing work orders within schedules by accurately estimating job completion times based on machine capabilities and workload demands.
  • Factory work with both 8 and 12 hour shifts.
  • Participated in ongoing professional development initiatives, staying informed about industry trends and advances in Machines operation.
  • Operated, maintained, and trained others on Roll Editor, Imager, Collator, Printing Press, and Fork Truck.

Driver, Assistant Manager, & Maintenance Manager

Pizza Hut, Lawrence, KS
06.1986 - 08.1992
  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules minimizing operational interruptions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Crew, Assistant Manager, & Maintenance Manager

McDonald's, Lawrence, KS
03.1984 - 05.1989
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Supervised employee performance, preventive maintenance, and safety.
  • Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
  • Improved equipment reliability by implementing a preventive maintenance program and managing repair schedules.
  • Collaborated with other department managers to coordinate maintenance activities around production schedules minimizing operational interruptions.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Generated repeat business through exceptional customer service.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Assisted in reducing wait times by efficiently managing customer queues during peak hours.

Education

High School Diploma -

Lawrence High School
Lawrence, KS

Skills

  • Operations, Project, Inventory, and Staff Management
  • Staff training and development
  • Strategic planning
  • Diagnostic Testing and Repair
  • Safety Compliance
  • System Maintenance
  • Cable and Satellite TV
  • Damage Claim Processing and Resolution
  • Site Survey
  • Audio/Visual: TV Mounting, Home Automation, Camera CCTV Installation, Home Theater Installation
  • Structured Cabling / Cat6

Certification

SBCA Certification

Idaho - Electrician's Apprentice Card


Previous Certifications:

Fork Lift

Scissor Lift

Food Safe

Timeline

Lead Technician

Dey Tech, Baldwin, KS
06.2020 - 09.2020

Regional Manager

ORBY TV, Middleton, ID
05.2020 - 03.2021

Regional Manager

K and S Solutions, Modesto, CA
08.2018 - Current

Regional Manager

KCB Ventures, Modesto, CA
02.2009 - Current

Regional Manager

Dey Tech, Baldwin, KS
08.2005 - 03.2009

Owner

Cable Creations, Caldwell, ID
05.2005 - Current

Beer Draft Technician

Clark County Beverage Management, Las Vegas, NV
07.2004 - 07.2006

Store Manager

Sonic Drive-In, Cheyenne, WY
05.1999 - 07.2004

Printing Machine Operator

UARCO / Communicolor Printing Division, Eudora, KS
08.1991 - 05.1999

Driver, Assistant Manager, & Maintenance Manager

Pizza Hut, Lawrence, KS
06.1986 - 08.1992

Crew, Assistant Manager, & Maintenance Manager

McDonald's, Lawrence, KS
03.1984 - 05.1989

High School Diploma -

Lawrence High School

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Jeffrey Osborne