Jeffrey Otto
Rochester,NY
Summary
Seasoned IT leader from Roberts Wesleyan University, adept in network security and infrastructure, with a proven track record in enhancing system architecture and resolving complex issues. Excelled in vendor negotiations and team leadership, significantly improving IT operations. Skilled in Microsoft Azure and effective supervision, demonstrating unparalleled problem-solving capabilities and strategic foresight.
Overview
30
30
years of professional experience
Work History
Interim Associate Vice President and CIO
Roberts Wesleyan University
Rochester, New York
01.2024 - Current
- Conducted regular reviews of the IT infrastructure architecture in order to recommend improvements and upgrades as needed.
- Resolved complex technical issues quickly by providing creative solutions based on industry best practices.
- Negotiated contracts with vendors to secure competitive pricing on hardware and software purchases while ensuring service level agreements were met.
- Served as a liaison between technical teams, executive leadership, outside vendors, customers, partners, and other stakeholders.
Senior Director of Network Ops and Infrastructure
Roberts Wesleyan University
Rochester, NY
10.2021 - 12.2024
- Conducted vulnerability scans using automated tools to detect any weaknesses in the system.
- Audited networks and security systems to identify vulnerabilities.
- Installed operating systems on physical and virtual servers.
- Installed, configured, managed and monitored physical and virtual servers.
- Planned, engineered, and supported data center technology to provide protected and safe data storage.
Director of Network Operations and Infrastructure
Roberts Wesleyan University
Rochester, NY
07.2007 - 10.2021
- Assisted in the development of strategies for data backup, storage, archiving, and retrieval procedures.
- Resolved complex technical problems related to wireless networks.
- Managed user access rights and privileges according to organizational policies and procedures.
- Assisted in the development of new systems architecture designs and implementation plans.
- Spearheaded server infrastructure development, quality control, staging, and production operations.
Information Systems Analyst
United States Army Reserve
Rochester, NY
11.1994 - 11.2008
- Scanned networks with vulnerability assessment tools to identify security holes.
- Performed periodic scans of the network using vulnerability assessment tools to identify any weaknesses or misconfigurations.
- Conducted regular vulnerability assessments to identify weaknesses in existing infrastructure.
- Facilitated training sessions on vulnerability assessment tools for military and government contractors.
Director of Technology Support
Roberts Wesleyan College
Rochester, NY
07.2003 - 07.2007
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Trained new employees on support processes, procedures, and knowledge base.
- Monitored staff performance to improve quality of service delivery.
- Delivered on-site technical support following software implementation and worked with managers to suggest product upgrades and changes.
Education
Bachelor of Science - Organizational Management
Roberts Wesleyan University
Rochester05-2008
Skills
- Virtual private network management
- Network access control
- Firewall administration
- Google workspace administration
- Microsoft office 365
- Azure active directory
- Microsoft active directory
- Microsoft Azure experience
- Wireless network configuration
- Microsoft Hyper-v management
- Supervision and leadership
- Managed IT Budget
Accomplishments
- Mel Anderson Outstanding Service Award - Shows the true spirit of Roberts Wesleyan University and Northeastern by going the extra mile for students, visitors, co-workers, and the University/Seminary. Has an outstanding performance and attendance record. Actively involved in the greater Rochester community through church, community organizations, and/or volunteer programs.
- Towel & Basin Award - A steadfast focus on serving others in a spirit of humility, unity and caring. Steadfast faithfulness to God, Roberts/Northeastern and the duties of their position as evidenced by the quality of the person's attitude, demeanor, dedication, dependability, and consistency.
Timeline
Interim Associate Vice President and CIO
Roberts Wesleyan University
01.2024 - Current
Senior Director of Network Ops and Infrastructure
Roberts Wesleyan University
10.2021 - 12.2024
Director of Network Operations and Infrastructure
Roberts Wesleyan University
07.2007 - 10.2021
Director of Technology Support
Roberts Wesleyan College
07.2003 - 07.2007
Information Systems Analyst
United States Army Reserve
11.1994 - 11.2008
Bachelor of Science - Organizational Management
Roberts Wesleyan University
Similar Profiles
Jason TaylorJason Taylor
Dean, School of Natural and Social Sciences at Roberts Wesleyan UniversityDean, School of Natural and Social Sciences at Roberts Wesleyan University
Daniela Rodriguez BernalDaniela Rodriguez Bernal
Peer Educator-Mentor at ROBERTS WESLEYAN UNIVERSITYPeer Educator-Mentor at ROBERTS WESLEYAN UNIVERSITY
Kathryn McClellanKathryn McClellan
Resident Advisor at Roberts Wesleyan University Resident Life Dept.Resident Advisor at Roberts Wesleyan University Resident Life Dept.
Jerome JohnsonJerome Johnson
Environmental Services Housekeeper at Rochester General HospitalEnvironmental Services Housekeeper at Rochester General Hospital
Omri GoldenbergOmri Goldenberg
Software Engineer at Mastery LogisticsSoftware Engineer at Mastery Logistics