JEFFREY PARKS
Yale,MI
Summary
Accomplished Collision Center Manager with a focus on quality assurance and efficient workflow management. Known for attention to detail and strong vendor relations, driving improved operations and customer satisfaction in the collision repair industry.
Overview
43
43
years of professional experience
2
2
Certification
Work History
Collision Center Manager
Shea Auto Group
Flint, MI
09.2025 - 07.2026
- Implemented quality control measures to maintain high standards in repairs and customer service.
- Managed daily operations to ensure efficient workflow in collision repair processes.
- Oversaw team performance, providing coaching and support to enhance skill development.
- Coordinated scheduling of repair jobs to optimize shop capacity and reduce turnaround times.
- Developed and maintained relationships with insurance companies for seamless claims processing.
Collision Center Manager
Shea Mega East
Chesterfield, MI
01.2024 - 09.2025
- Trained staff on safety protocols and best practices for equipment usage in the collision center.
- Monitored inventory levels for parts and materials, ensuring timely procurement to support operations.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Managed inventory control for parts and supplies, minimizing waste and reducing costs.
- Established partnerships with local vendors to secure high-quality parts at competitive prices.
Collision Center Manager
Curtis Chevrolet
Caro, MI
10.2021 - 12.2023
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty.
- Launched community outreach initiatives such as car care clinics to build brand awareness within the local market.
- Spearheaded marketing initiatives to attract new customers and maintain existing clientele.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Inspected auto body damage and wrote up repair orders.
- Managed team of 5 personnel focused on repairs and refinishing work.
Education
High School Diploma -
Lincoln High School
Warren, MISkills
- Collision repair techniques
- Quality assurance
- Safety standards
- Workplace safety
- Claims processing management
- Insurance negotiations
- Completing estimates
- Accurate cost estimation
- Cost control
- Vendor relations
- Managing operations
- Supervising staff
- Payment processing oversight
- Attention to detail
- Accounts receivable
- Refinishing quality control
Certification
State Certifications , I-Car
Timeline
Collision Center Manager
Shea Auto Group
09.2025 - 07.2026
Collision Center Manager
Shea Mega East
01.2024 - 09.2025
Collision Center Manager
Curtis Chevrolet
10.2021 - 12.2023
High School Diploma -
Lincoln High School