MICHAEL FRETWELL
OGDEN,UT
Summary
Accomplished Collision Center Manager skilled in collision repair techniques and workplace safety. Committed to driving improvements in claims management and customer satisfaction while fostering a culture of continuous staff training and development.
Overview
20
20
years of professional experience
Work History
Collision Center Manager
Valley Collision
Ogden, UT
08.2024 - Current
- Oversaw daily operations of collision center, ensuring high-quality service and customer satisfaction.
- Developed and implemented workflow processes to enhance efficiency and reduce turnaround times.
- Trained and mentored staff on best practices in repair techniques and customer service standards.
- Collaborated with insurance companies to streamline claims processing and improve client communication.
- Managed inventory control systems to ensure availability of parts while minimizing excess stock.
- Conducted performance reviews, providing constructive feedback to promote team development and accountability.
- Analyzed operational metrics to identify areas for process improvement and cost reduction strategies.
- Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Inspected auto body damage and wrote up repair orders.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Checked quality of all work to maintain customer satisfaction.
Collision Center Director
Young Automotive Group
Layton, UT
06.2006 - 03.2022
- Oversaw daily operations, ensuring efficient workflow and high-quality repairs in collision center.
- Developed strategic plans to enhance productivity and improve turnaround times for collision repairs.
- Implemented cost-control measures, reducing operational expenses while maintaining service excellence.
- Trained and mentored staff on best practices for vehicle repair and customer service standards.
- Managed vendor relationships, negotiating contracts for parts and supplies to optimize inventory levels.
- Mentored junior staff members by sharing expertise in collision repair techniques.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
- Recruited top talent for the collision center team through targeted hiring campaigns.
- Oversaw financial management of the collision center, including budgeting, forecasting, and expense tracking.
- Maintained safety of all personnel through hands-on management.
- Ensured compliance with safety regulations and industry standards, promoting a safe work environment.
- Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
- Launched community outreach initiatives such as car care clinics to build brand awareness within the local market.
- Supervised and managed shop operations and tasks.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Monitored maintenance of paint booths, frame-straightening materials and fixed assets to enhance longevity and long-term value.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Inspected auto body damage and wrote up repair orders.
- Checked quality of all work to maintain customer satisfaction.
Education
High School Diploma -
Freemont High School
Plain City, UT01-1998
Skills
- Collision repair techniques
- Claims processing management
- Cost estimation strategies
- Cost control
- Insurance negotiations
- Completing estimates
- Accounts receivable
- Financial management
- Workflow coordination
- Vendor relations
- Workplace safety
- Safety management
- Supervising staff
- Staff training
- Employee development
- Team leadership
- Business relationships
- CCC, CDK, Alldata, I-Car
- Meeting KPI's
Timeline
Collision Center Manager
Valley Collision
08.2024 - Current
Collision Center Director
Young Automotive Group
06.2006 - 03.2022
High School Diploma -
Freemont High School