JEFFREY PASLEY
Sun City Center,USA
Summary
Knowledgeable Claims Adjuster with comprehensive background in assessing and resolving auto insurance claims. Efficiently managed evaluations, ensuring timely settlements and fostering positive client relationships. Demonstrated skills in damage assessment and negotiation, showcasing strong analytical and communication abilities. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Associate Non-Injury Auto Adjuster
USAA
Tampa, FL
05.2024 - Current
- Investigates and negotiates liability and applies appropriate coverages aligning with collision or comprehensive claims.
- Resolve claims through proactive problem solving and decision making, overcoming obstacles, and effectively prioritizing daily workload.
- Identifies coverage concerns while interacting with multiple parties to gather information.
- Mentored junior adjusters, enhancing team performance and knowledge sharing.
- Led claims investigations to ensure accuracy and compliance with company policies.
Security Forces Trainer
United States Air Force
MacDill AFB, FL
07.2022 - 04.2024
- Developed and implemented comprehensive training programs, including hands-on exercises and instructional materials, to ensure personnel were well-prepared to handle a variety of situations.
- Collaborated with leadership to identify training needs and customize programs to address specific challenges or emerging threats.
- Maintained knowledge of industry best practices, compliance requirements, and relevant regulations, ensuring that training programs remained current and effective.
- Received recognition for exceptional training program management and contributions to overall security preparedness for the organization.
- Mentored junior trainers, enhancing their instructional skills and effectiveness.
Base Defense Operations Controller
United States Air Force
MacDill AFB, FL
12.2021 - 11.2023
- Used advanced computer systems to analyze data from various sources to make tactical decisions quickly under pressure.
- Managed base defense operations, ensuring compliance with security protocols and operational readiness.
- Coordinated incident response activities with multiple agencies, enhancing communication among multiple military units and local law enforcement during critical situations.
Weapons Storage Area Supervisor
United States Air Force
Malmstrom AFB, MT
11.2018 - 02.2020
- Assumed the role of Initial Incident Commander and led a team responsible for ensuring the safety and security of a high-value Weapons Storage Area with assets valued at $3.8 billion.
- Supervised daily operations, ensuring compliance with safety and quality standards while enforcing security standards, conducting risk assessments, and implementing emergency response plans.
- One of my key achievements was enhancing the team's effectiveness through training and mentoring, resulting in a notable 20% improvement in deficiency write ups during our Nuclear Security Inspection.
- Trained and mentored junior personnel to enhance team performance and operational efficiency.
Central Security Controller
United States Air Force
Malmstrom AFB, MT
04.2014 - 02.2020
- Directed security operations, ensuring compliance with military protocols and safeguarding personnel.
- Developed and implemented risk assessment strategies to mitigate potential threats.
- Coordinated with law enforcement agencies to optimize collaborative security efforts during high-profile events.
- Oversaw incident reporting processes, ensuring accuracy and timely communication of security breaches.
Remote Target Engagement System Operator
United States Air Force
Malmstrom AFB, MT
08.2013 - 11.2018
Local Display Area Operator
United States Air Force
Malmstrom AFB, MT
06.2013 - 11.2018
Weapons Storage Area Entry Controller
United States Air Force
Malmstrom AFB, MT
03.2013 - 03.2014
- Monitored entry points to ensure compliance with security protocols and regulations.
- Conducted inspections of personnel and vehicles to identify potential security threats.
- Coordinated with team members to manage traffic flow during high-traffic events efficiently.
Education
Criminal Justice
Community College of The Air Force
Skills
- Claim investigation
- Claims handling
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Active listening
- Adaptability and flexibility
- Task prioritization
- Conflict resolution
Timeline
Associate Non-Injury Auto Adjuster
USAA
05.2024 - Current
Security Forces Trainer
United States Air Force
07.2022 - 04.2024
Base Defense Operations Controller
United States Air Force
12.2021 - 11.2023
Weapons Storage Area Supervisor
United States Air Force
11.2018 - 02.2020
Central Security Controller
United States Air Force
04.2014 - 02.2020
Remote Target Engagement System Operator
United States Air Force
08.2013 - 11.2018
Local Display Area Operator
United States Air Force
06.2013 - 11.2018
Weapons Storage Area Entry Controller
United States Air Force
03.2013 - 03.2014
Criminal Justice
Community College of The Air Force