Jeffrey Perez
Houstom
Summary
At HEB, I excelled in customer service, enhancing customer loyalty and sales through strategic complaint resolution and effective communication. My adeptness at report preparation and exceptional listening skills led to significant service delivery improvements, directly impacting customer satisfaction. Achieved a notable increase in repeat customers, showcasing my ability to address and resolve concerns efficiently. My objective for applying to the food industry is to provide service and provide my best work
Overview
5
5
years of professional experience
Work History
Costomer Service
HEB
06.2019 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Compiled customer feedback and recommended service delivery improvements to management
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
High School Diploma -
James Madison High School
Houston, TX06.2019
Skills
- Report preparation
- Order fulfillment
- Complaint resolution
- Stocking and replenishing
- Good listening skills
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls
- Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest
- Named “Employee of the Month” in [Month, year]
Timeline
Costomer Service
HEB
06.2019 - Current
High School Diploma -
James Madison High School