Jeffrey Periandri
Winter Haven,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
6
6
years of professional experience
Work History
Asst Manager
Take 5 Oil Change
07.2023 - 02.2024
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Ride Operator
LEGOLAND Florida
02.2022 - 01.2023
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Monitored passengers and ride operations and enforced safety regulations.
- Worked closely with security personnel on crowd management efforts during peak periods or special events at the amusement park.
Customer Service Cashier
RaceTrac
01.2020 - 01.2021
- Operated cash register to record transactions accurately and efficiently.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Crew Leader
Your Green Team
03.2018 - 01.2021
- Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
- Implemented quality control measures to ensure consistent results across all completed tasks and projects.
- Closely monitored project budgets, identifying cost-saving opportunities where possible without compromising on quality or safety standards.
- Addressed any personnel conflicts or issues in a timely manner, maintaining open lines of communication with all team members.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Education
High School Diploma -
Cooper City High School
Cooper City, FL01.2010
Skills
- Sales Strategies
- Workload Management
- Preventive Maintenance
- Employee Scheduling
- Employee Coaching and Mentoring
- Customer Relationship Management (CRM)
- Customer Service
Timeline
Asst Manager
Take 5 Oil Change
07.2023 - 02.2024
Ride Operator
LEGOLAND Florida
02.2022 - 01.2023
Customer Service Cashier
RaceTrac
01.2020 - 01.2021
Crew Leader
Your Green Team
03.2018 - 01.2021
High School Diploma -
Cooper City High School