JEFFREY PIERRE
Orlando,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in automotive insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
Work History
Package Handler/Driver
UPS
08.2021 - Current
- Sort and group packages according to their intended destination
- Scans, reads and labels packages to determine correct grouping
- Responsible for the timely and safe delivery of packages to customer's locations.
Customer Service Training Supervisor
GEICO
02.2015 - Current
- Work with new and existing team members to train them on the fundamentals of good customer service while ensuring excellent service levels are maintained
- Facilitating on the job coaching, developing educational material and organizing training sessions for new hires
- Assess the performance of each customer service agent who takes my class and adjust my training methods and approaches to increase engagement.
Logistics/ Instock Team Leader
Target
07.2004 - 11.2015
- Trained, coached and mentored staff to ensure smooth adoption of new program
- Partnered successfully with sales floor team leaders and vendors to produce customer satisfaction and profitability
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Developed and rolled out new policies
- Increased profits by 60% in one year through restructure of business line
- Hired and trained several key members of staff.
Store Receiving Specialist
Toys R Us
12.2011 - 08.2015
- Verify, sign and update vendor shipments received at the store while ensuring product is updated and secured for future display
- Maintain all vendor direct shipment files-request and investigate Proof of Delivery on any outstanding directs over 7 days
- Process transfers through inventory system and perform all return to vendors; ensuring compliance of procedures by auditing 10% of the total shipped
- Maintain POS integrity through inventory adjustments; communicate distribution center trailer receiving issues to management
- Perform random audits and check-in security merchandise from manifest.
Education
Bachelor of Arts - Economics
City College of New York
New York, NY02.2012
Skills
- Effective leader
- Efficient multi-tasker
- Exceptional interpersonal communication
- Project management
- Client account management
- Customer service-oriented
- Staff training/development
- Organized Employee scheduling
- Deadline-oriented
- Heavy Lifting
- Warehouse Safety
Timeline
Package Handler/Driver
UPS
08.2021 - Current
Customer Service Training Supervisor
GEICO
02.2015 - Current
Store Receiving Specialist
Toys R Us
12.2011 - 08.2015
Logistics/ Instock Team Leader
Target
07.2004 - 11.2015
Bachelor of Arts - Economics
City College of New York