Jeffrey Pullen, C.M.

• Assist in the leadership of operational activities to ensure a safe and seamless flow of customers using airport roadways and terminals.
• Take leadership and manage personnel during security events/incidents
• Write reports to the TSA security operations center after the conclusion of security events/incidents.
• Help manage timecards and time off requests through KRONOS
• Review 3rd party reports written by Operations Agents and sends completed documents to the City of Houston legal department.
• Review and collects video footage from MaxPro
• Review and collects airport badge information from ProWatch
• Act as the Landside Operations night shift liaison during construction projects, emergencies, and general operations activities.
• Review and document TSA regulated events
• Enforce safety and security regulations and policies
• Take corrective action when damage/discrepancies of airport property are discovered or reported.
• Conduct daily operations briefings with field staff
• Communicate and work with airport shareholders
• Use ProDigiq to make reports or review documents for corrections
• Use the City of Houston Positive Correction Action Plan (PCAP) to correct employee behavior and encourage improvement.
• Hold monthly meetings with senior field staff to pass on operations information and construction updates.
• Follow procedures based upon the CFR 49 (Parts 1520, 1540, and 1542) and the Airport Security Plan (ASP), and approve of Notice of Violations (NOV's) when corrective action is needed.
• File Notice of Violation (NOV) documents
• Provide customer service and investigate customer complaints
• Monitor activities based in the Standard Operating Procedures (SOP) of No. 6-1, 6-2, and 6.3.
• Contribute to the department by performing other duties as assigned

-Enforce safety and security regulations/policies

-Assist in operational activities to ensure safe and seamless flow of customers using airport roadways and terminals.

-Help manage taxi and TNC operations

-Assist with ground transportation policy enforcement

-Inspect airport terminal areas, airport perimeter, and airport tenant facilities.

-Takes corrective action when damage/discrepancies of airport property are discovered or reported.

-Use ProDigiq to prepare inspection reports

-Act as a field liaison during emergencies

-Help train new operations personnel

-Assist with traffic operations in the passenger pick-up and drop-off locations.

-Collect lost and found items and return items when owners arrive after-hours.

-Provide customer service to passengers and visitors

-Document 3rd Party reports

-Perform TSA regulated events

-Respond to calls for service

-Follow procedures based upon the CFR 49 (Parts 1520, 1540, and 1542) and the Airport Security Program (ASP), and issue Notice of Violations (NOVs) when corrective action is needed.

-Follow procedures based in the Standard Operating Procedures (SOP) of No. 6-1, 6-2, and 6-3.

-Contributes to the team by performing other duties as assigned

*Job title was changed from Airport Operations Specialist to Senior Landside Agent on 7/30/2016.

-Customer service

-Patrol all terminals on foot

-Check jetway and evacuation doors

-Direct traffic in the passenger pick-up and drop off areas

-Conduct badge challenges

-Patrol SIDA

-Respond to calls for service

-Complete duty logs

-Perform TSA regulated events

-Patrol airport grounds in a city vehicle

-Escort passengers in US Customs

-Follow the CFR 49 (Parts 1520, 1540, and 1542) and Airport Security Program (ASP).

-Responsible for opening and closing store

-Customer service

-Recovering overdue inventory and fees

-Tally of register at closing

-Trained new employees

-Enrolled and recorded new memberships

-Administered rentals and sale of merchandise

-Stocked and checked inventory

-Cleaned and prepared store for next day operation