Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Jeffrey Raymonvil

Quality Analyst
Atlanta,GA
Jeffrey Raymonvil

Summary

Service-focused professional bringing forth valuable industry experience. Adept in various integrated platforms and office technology programs. A dedicated individual who takes pride in performing at a high level and displaying a strong sense of ethics. Committed to contributing powerful skills and versatility in a dynamic office environment.

Overview

8
years of professional experience

Work History

First Advantage Investigative Services
Atlanta, Georgia

Quality Analyst/Trainer
10.2018 - Current

Job overview

  • Achieved a performance average above 103% and was also acknowledged as a top 10% of agents in the organization with an average of 115.34% KPI for the 2nd quarter of the year.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Developed learning and progressive strategies including SOPs for a team of over 25 agents
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Proven ability to effectively communicate with individuals at all levels across multiple functions including, but not limited to, front-line associates to senior management and customer success team members on complex technical topics such as Customer Service systems, supply order tasks, drug testing and scheduling procedures, and operating systems
  • Advanced as a training professional with over 5 years of experience in all facets of E-learning, developing and delivering Coaching to end-users
  • Evaluated performance metrics from existing processes to recommend improvements in product quality.
  • Assisted with troubleshooting issues related to existing software applications.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Setting goals for performance and deadlines in ways that comply with the company's plans and vision
  • Appointed to provide excellent client relations with First Advantage's most essential clientele, including Visa, FedEx, Walmart, Wells Fargo, Kaiser Permanente, and Amazon.

Stonemark Management LLC
Atlanta, Georgia

Leasing Consultant
04.2015 - 10.2018

Job overview

  • Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
  • Collected application fees and deposits and kept accurate records of all financial transactions
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Conducted tours of available apartments, highlighting features and amenities.
  • Maintained accurate records of prospective renters, applications and leases.
  • Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
  • Responded to tenant requests for maintenance services in a timely manner.

Education

North Miami Beach High School
North Miami Beach, FL

High School Diploma
06.2010

Skills

  • Issue resolution
  • Effective planning
  • Communicative
  • Software Quality Assurance Knowledge
  • Troubleshooting
  • SOP Development
  • Adaptive team player
  • Continuous Improvement
  • Mastery of Quality Processes
  • Microsoft Office (Excel/PowerPoint)
  • Salesforce
  • Jira
  • Peregrine
  • SharePoint
  • Confluence
Availability
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Timeline

Quality Analyst/Trainer

First Advantage Investigative Services
10.2018 - Current

Leasing Consultant

Stonemark Management LLC
04.2015 - 10.2018

North Miami Beach High School

High School Diploma

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Jeffrey RaymonvilQuality Analyst