TENICIA NICOLE MANUEL
Indianapolis,Ind
Summary
Professional assistant with experience in administrative support and operational efficiency. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.
Overview
28
28
years of professional experience
Work History
IU Trustee Elections Assistant
Indiana University Purdue University Indianapolis
06.2021 - Current
- Each year during the month of June, Assisting IU Board of Trustees with the IU Elections Line
- Guiding the alumni with voting online or how to obtain a paper ballot
Call Center Representative
Indiana University Purdue University Indianapolis
08.1997 - Current
- Promoted to Assistant Supervisor in 2006
- Guided and supervised the assigned team as per the company rules and regulations
- Trained and educated the staff regarding proper work completion and adherence to company standards
- Monitored the timely performance of the employees in the workforce and motivated them to improve performance
- Assigned duties/shifts to different employees as per their areas of expertise
- Coordinated with senior management in hiring the appropriate individuals for the staff and assisted in designing appropriate training programs
- Conducted in-service briefings before and after work sessions, which included praising individuals as well as clarifying various areas that they need to work on
- Maintained and documented work completed on a daily basis; presented the report to the management
- Promoted to Lead Operator in 1999
- Courteously answer, route, and screen outside calls to the proper department or extension number, transfer calls, take accurate messages and/or holds calls when necessary
- Respond to all customer inquiries and complaints, and conduct trouble shooting on active and inactive profiles and accounts
- Maintain Physician On Call Service scheduling
- Process overhead and paging for code blues, fire alerts, stat calls, emergency calls, physicians, and staff, per protocol
I.U.P.U.I. United Christmas Service Coordinator
Indiana University Purdue University
12.1999 - 12.2015
- Organized departmental donor group to assist families who are in need during the holiday season
Student Teacher
Indianapolis Public Schools
09.2008 - 04.2009
- Provided help to students individually and in small groups in all subjects with special focus on reading literacy
- Helped facilitate language arts learning center
- Learned varied instructional strategies and approaches to behavior management
- Provided daily support to students with learning disabilities and emotional disturbances, focusing on learning styles and diversity of learners
- Helped individual students and taught whole group lessons, meeting different ability levels and emotional needs
Timeline
IU Trustee Elections Assistant
Indiana University Purdue University Indianapolis
06.2021 - Current
Student Teacher
Indianapolis Public Schools
09.2008 - 04.2009
I.U.P.U.I. United Christmas Service Coordinator
Indiana University Purdue University
12.1999 - 12.2015
Call Center Representative
Indiana University Purdue University Indianapolis
08.1997 - Current
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