Jeffrey Ricardo

• Surveyed building layout and gathered materials before beginning repairs.
• Filled out detailed work orders for each job completed.
• Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
• Closed out work orders after verifying completion with customers and reporting discrepancies discovered on job site.
• Repaired and replaced heating and air conditioning systems for commercial customers.
• Inspected and tested refrigeration systems, safety devices and controls to determine proper functionality.
• Worked overtime, holidays and weekends to accommodate company needs.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Kept accurate records of time and materials used for each job to compile into service reports.
• Worked with electrical up to 480v on HVAC systems.
• Traveled from neighboring state of RI, to the Cape, around and above Boston, MA area for servicing.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.

Technical Operations Technician Com Tech 4

• Daily face to face communication with customers in a professional manner while performing installation and troubleshooting of RF, Data, Telephony wired and wireless routers; serviced equipment from units to poles
• Performed troubleshooting of network outages and repaired systems
• Received ACE AWARD for going above and beyond and providing exceptional customer service
• Created service tickets for engineering to troubleshoot issues beyond operational control
• Inspected existing grounds and installed new according to the NEC (National Electrical Code)
• Established / maintained a working knowledge and operation of tools and the equipment
• Experience using Cat 5e, CATV, CCTV systems with understanding of Fiber Optics
• Read blueprints and developed working knowledge of light construction and maintenance
• Light construction experience with pre-wiring single and multiple dwelling units
• Proven ability to effectively work in all seasons and conditions
• Completed equipment and documentation updates as required for system upgrades
• Experienced working with climbing apparatus, including ladders, lifts, and pole climbing
• Completed yearly training and testing regarding Safety, Driving, Hazard Waste and Technology Inform
• Organized work to meet demanding production goals with 90% success rate.