Jeffrey Rice
Columbus,OH
Summary
Accomplished leader with a proven track record at Charter Communications, adept in team building and problem resolution. Recognized for exceptional interpersonal communication and staff supervision skills. Awarded for outstanding achievements, demonstrating expertise in both leadership and efficient multitasking. Passionate about training and development.
Overview
18
18
years of professional experience
Work History
Internet and Voice Repair Lead
Charter Communications
08.2018 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Assisted with onboarding new hires by sharing expertise in company policies, procedures, systems usage.
- Gold award winner 2020
General Manager
Penn Station East Coast Subs
04.2014 - 07.2018
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
Shift Manager
White Castle
10.2006 - 04.2014
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Exercised composure under pressure and in escalated customer service scenarios.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Education
High School Diploma -
Westerville North High School
Westerville, OH06.2004
Skills
- Leadership and team building
- Problem Resolution
- Efficient multi-tasker
- Effective leader
- Training and Development
- Staff Supervision
- Client Relations Expert
- Exceptional interpersonal communication
Timeline
Internet and Voice Repair Lead
Charter Communications
08.2018 - Current
General Manager
Penn Station East Coast Subs
04.2014 - 07.2018
Shift Manager
White Castle
10.2006 - 04.2014
High School Diploma -
Westerville North High School