Jeffrey Richardson

• Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
• Identified areas where improvements could be made in terms of system efficiency or cost savings.
• Managed multiple projects simultaneously while meeting deadlines.
• Completed scheduled appointments on time to drive quality service.
• Recommended corrective and preventive actions to boost product reliability.
• Routinely inspected equipment for preventive and emergency maintenance needs.
• Implemented changes to improve system performance or reliability.
• Maintained up-to-date knowledge of current technology trends.
• Estimated cost of labor and materials for projects and communicated value to clients.
• Reviewed and interpreted schematics, manuals and related documentation to complete mechanical tasks.
• Coordinated with vendors to ensure timely delivery of products or services.
• Tested components, assemblies and systems to diagnose problems.
• Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
• Participated in training to maintain technical expertise and proficiency on applicable equipment.
• Entered and distributed work orders to other technicians.
• Assisted junior technicians in resolving complex technical problems.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Performed routine maintenance on vehicles including oil changes and tire rotations.
• Provided technical support to customers and staff on a variety of hardware and software issues.
• Operated a variety of machinery and tools safely and efficiently.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked effectively in team environments to make the workplace more productive.
• Assisted with customer requests and answered questions to improve satisfaction.
• Recognized by management for providing exceptional customer service.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Diagnosed and repaired customers vehicles in a timely and efficient manner to deliver customers vehicles in fully repaired condition.

Resolved complex repair issues including driveability, electrical, and mechanical based on customer complaint and symptoms.