Jeffrey Rickard
San Angelo,TX
Summary
Reputable Technician with several years of hands-on experience monitoring and servicing systems and troubleshooting equipment. Analytical and logical team player recognized for handling tasks quickly and accurately. Comfortable working independently without supervision. Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional. Resourceful Technician known for high productivity and efficiently completing tasks. Skilled in troubleshooting, preventive maintenance, and equipment repair. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.
Overview
10
10
years of professional experience
Work History
Hybrid Technician
Precision Document Solutions
San Angelo, TX
10.2017 - Current
- Performed troubleshooting and repair of printers in accordance with manufacturer specifications. Contracted throught Shannon Medical Center and Clinics.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Conducted preventive maintenance procedures.
- Replaced defective components or parts as needed.
- Provided technical support services to customers via phone or email communication for printers when needed.
- Responded promptly to emergency service requests from customers in order to prevent further damage or disruption of service.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
- Kept records of parts and equipment used in projects to update inventory.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Service Technician
Silver Axis (no longer in business
San Angelo, TX
03.2017 - 10.2017
- Provided technical support to customers over the phone and in person.
- Maintained accurate records of service calls, repairs, and parts used.
- Diagnosed problems and determined solutions for various customer issues.
- Performed onsite repair of equipment at customer locations.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components, such as motors, control boards, and modular parts, with selected lifespans, i.e., toners, fusers, drums, etc.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Calibrated instruments to maintain accuracy within specified tolerances.
Kitchen Lead
Brookdale Assisted Living
San Angelo, TX
06.2016 - 03.2017
- Verified food preparation and cooking standards to ensure quality control.
- Organized kitchen staff shifts and coordinated daily tasks for efficient workflow.
- Developed innovative recipes and menu items to increase customer satisfaction.
- Maintained accurate records of inventory, supplies, and orders.
- Monitored food temperature during storage, preparation, and service.
- Ensured compliance with local health department regulations.
- Resolved customer complaints promptly and professionally.
- Performed regular maintenance checks on all kitchen equipment.
- Conducted regular inspections of kitchen area for cleanliness and safety.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
Service Technician
Decoty Coffee Company
San Angelo, TX
08.2014 - 03.2016
- Maintained accurate records of service calls, repairs, and parts used.
- Performed onsite repair of equipment at customer locations.
- Diagnosed problems and determined solutions for various customer issues.
- Conducted preventive maintenance on a variety of machines and systems.
- Repaired faulty components such as motors, pumps, valves, switches.
- Replaced worn or damaged parts with OEM replacements as necessary.
- Inspected equipment for proper operation and safety hazards prior to use.
- Calibrated instruments to maintain accuracy within specified tolerances.
- Tested repaired items to ensure functionality before returning them to customers.
- Assembled components into complete systems following blueprints or other instructions.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Identified potential problems during routine inspections in order to prevent future breakdowns.
- Adhered to quality assurance procedures during every stage of the service process.
- Traveled to customer locations to complete work for pre-set appointments.
- Conducted service appointments to diagnose and fix problems.
- Examined previously completed work for accuracy.
Education
High School Diploma -
Veribest High School
Veribest, TX05-2010
Skills
- User Training
- Cost Control
- Blueprint Reading
- System Troubleshooting
- Machinery calibration
- Environmental Compliance
- Equipment Maintenance
- Commercial construction experience
- Quality Control
- Customer Service
- Customer interaction
- Tech-Savvy
- Information tracking
- Written/Verbal Communication
- Attention to Detail
- Troubleshooting and diagnosis
- Installation and Repair
- Customer rapport
- Troubleshooting
- Issue Resolution
- Equipment Calibration
- Mechanical Knowledge
- Preventive Maintenance
- Complex Repairs
- Workload Management
- Heavy Lifting
- Power Tools and Equipment
- Inventory Oversight
Timeline
Hybrid Technician
Precision Document Solutions
10.2017 - Current
Service Technician
Silver Axis (no longer in business
03.2017 - 10.2017
Kitchen Lead
Brookdale Assisted Living
06.2016 - 03.2017
Service Technician
Decoty Coffee Company
08.2014 - 03.2016
High School Diploma -
Veribest High School
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