Jeffrey Rivera
Lake Zurich,IL
Summary
Dynamic Territory Business Manager with a proven track record at Haleon, adept in territory expansion and cross-functional team leadership. Excelled in boosting patient purchases through strategic relationship-building and innovative product promotion. Skilled in sales presentations and customer service, achieving significant territory growth while utilizing strong clinical dental skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Territory Business Manager
Haleon
Warren, NJ
07.2019 - Current
- Managing 350+ dental offices with 425 touch points needing face-to-face interactions yearly on a multiple basis.
- Established relationships with key decision-makers in target accounts to build trust, in order to grow recommendations, and increase patient purchases.
- Collaborated with cross-functional teams, including other divisions, marketing, medical affairs, DSO, and schools, to ensure alignment on goals and objectives to win as one.
- Conducted quarterly reviews of performance metrics with my manager to evaluate success and continued growth within my territory.
- I attended regional events to support key stakeholders, continue to highlight Haleon brands and the conditions they treat, and to generate leads for my territory.
- Managed the complete DSO contract lifecycle with success in balancing customer and business demands.
- I attended industry conferences and trade shows to promote new innovative products and services in order to grow my territory.
Registered Dental Hygienist
Dr Jackie's Family Dental
Schaumburg, IL
01.2010 - 07.2019
- In charge of ordering all supplies necessary for daily operations from the various dental distributors.
- Examined periodontal tissue for signs of disease, using clinical instruments.
- Performed periodontal charting and took intraoral radiographs.
- Examined tissue manually and visually to determine periodontal disease and screen for oral cancer.
- Educated patients about proper oral health care, including diet, brushing, flossing, and the use of fluoride.
- Customized prophylactic treatment to individual patients' needs.
- Studied new and advanced dental hygiene methods and technology by completing continuing education coursework.
- Managed sterilization processes for dental equipment according to OSHA guidelines.
Certified Dental Laboratory Technician
Advance Ceram-Symmetry Dental
Lincolnwood, IL
08.2001 - 06.2013
- Senior Orthodontic Dental Laboratory Technician - Business Owner.
- In charge of soliciting services to general practices and orthodontic offices.
- In charge of ordering all laboratory supplies via the dental distributor.
- Evaluated model functionality with use of bite-mimicking apparatus, adjusting devices to optimize performance.
- Kept up-to-date with new developments in the field through continuing education courses.
- In charge of payroll and all Dental Laboratory finances.
Education
Associate of Applied Science - Dental Hygiene - Health & Applied Sciences
University of Illinois - Kennedy King College
Chicago, IL05-2004
Certificate - Dental Laboratory Technology
Triton College
River Grove, IL08-2001
Bachelor of Science - Biological And Biomedical Sciences
Michigan State University - Univ of Detroit Mercy
East Lansing, MI06-2000
Skills
- Sales presentations
- Goal setting
- Customer service
- Sales
- Competitive analysis
- Territory expansion
- Clinical dental and research knowledge
- Territory management
- Contract negotiations
- Account development
- Cross-functional team leadership
Certification
- Certified Dental Technician 2002
- Registered Dental Hygienist 2004
Affiliations
- Finished 3rd at the US Olympic Tae Kwon Do Team Trials - Barcelona Olympics
- Member of the Michigan State Mens Wrestling team
- 3rd degree Black Belt in Tae Kwon Do
- Black Belt in Brazilian Jiu Jitsu
- 4.5 DUPR rating in Pickleball
References
References available upon request.
Timeline
Territory Business Manager
Haleon
07.2019 - Current
Registered Dental Hygienist
Dr Jackie's Family Dental
01.2010 - 07.2019
Certified Dental Laboratory Technician
Advance Ceram-Symmetry Dental
08.2001 - 06.2013
- Certified Dental Technician 2002
- Registered Dental Hygienist 2004
Associate of Applied Science - Dental Hygiene - Health & Applied Sciences
University of Illinois - Kennedy King College
Certificate - Dental Laboratory Technology
Triton College
Bachelor of Science - Biological And Biomedical Sciences
Michigan State University - Univ of Detroit Mercy
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