Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Roberts

Murfreesboro,TN

Summary

Energetic Field Service Engineer with 33-year background performing complex repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

38
38
years of professional experience

Work History

Senior Field Service Engineer

Omnicell, Inc
01.2016 - Current
  • Recommended design changes, upgrades and replacements to improve systems performance.
  • Scheduled service calls according to customer location and urgency of need.
  • Updated and maintained assigned machines per manufacturer specifications.
  • Maintained and performed troubleshooting on all pharmacy automation equipment and robotic machinery.
  • Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Monitored work performance and quality to maintain standards.

Senior Field Service Engineer

Panasonic Factory Solutions
04.1990 - 01.2016
  • Repaired, installed and trained customers on all Panasert robotic equipment nationwide.
  • Updated and maintained assigned machines per manufacturer specification.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Managed maintenance activities, supervised staff and inspected equipment.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Diagnosed and repaired problems with electrical and mechanical systems.

Gunners Mate Missile Technician

United States Navy, USN
01.1986 - 01.1990

Missile Launch Captain qualified.

Maintained and troubleshooting of the MK 10 mod 0 launch system.

Helicopter qualified, served multiple teams including Ship self defense force and the anti-piracy task force.

Completed Basic electricity and electronics school and Missile A school.

Received multiple commendations from sixth fleet, also good conduct and Honorable discharge.

Education

No Degree - Advanced Robotics

Panasonic Robotics
Yokohama, Japan
06.1992

No Degree - Missile And Space Systems Technology

Gunners Mate Missile
Great Lakes, IL
09.1986

No Degree - Electronics Technology

Advanced Electronics
United States Navy
05.1986

High School Diploma -

Griffin High School
Griffin, GA
06.1983

Skills

  • Testing and Calibration
  • On-Site Support
  • Equipment Installation and Repair
  • Troubleshooting and Repair
  • Equipment Installation
  • Mechanical Troubleshooting
  • Preventive Maintenance
  • Customer Service
  • Performance Testing
  • Service Documentation
  • Customer Service Management

Timeline

Senior Field Service Engineer

Omnicell, Inc
01.2016 - Current

Senior Field Service Engineer

Panasonic Factory Solutions
04.1990 - 01.2016

Gunners Mate Missile Technician

United States Navy, USN
01.1986 - 01.1990

No Degree - Advanced Robotics

Panasonic Robotics

No Degree - Missile And Space Systems Technology

Gunners Mate Missile

No Degree - Electronics Technology

Advanced Electronics

High School Diploma -

Griffin High School
Jeffrey Roberts