Open To Work
Verified
This profile is verified using an email address.
JEFFREY ROWELL
Colorado Springs,US
Work Preference
Summary
Knowledgeable analyst with a diverse background in technical analysis and system optimization. Successfully implemented solutions that improved operational efficiency and reduced downtime. Demonstrated analytical skills and strong capability to troubleshoot complex technical issues.
Overview
18
18
years of professional experience
Work History
Senior Technical Analyst
US Olympic & Paralympic Committee
Colorado Springs, CO
10.2018 - Current
- Provided a wide range of services such as project analysis and application integration, data security, Self Service portal development, etc.
- Leveraged data to identify root causes of recurring issues and developed solutions, leading to an improvement in overall Service Desk efficiency.
- Recommended new technologies to improve efficiency and productivity while considering costs and benefits of implementation.
- Thoroughly analyzed product data to make recommendations about buying new equipment or upgrading existing technology.
- Provided training sessions for end users on how to use new software, services and equipment
- Lead efforts to develop, maintain, and advance documentation standards for IT Service Desk.
- Daily use of Microsoft Office 365 Admin Center, Active Directory/Active Directory Manager Plus, and Exchange Admin Center.
- Utilized management tools such as Manage Engine and Jamf to improve support over mobile devices, PC's, and Macs.
- Gained strong leadership skills by managing projects from start to finish.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
IT Support Technician (Signal Support Systems Specialist)
US Army
US
07.2008 - 12.2018
- Trained, managed and mentored team of 6 IT Support Technicians.
- Provided onsite and phone support to over 125+ customers.
- Identified, communicated, and eliminated trends related to technology incidents.
- Supported network infrastructure through maintenance and troubleshooting of physical components.
- Formulated project plans to improve and enhance overall IT operations in austere environments
- Responsible for order and inventory management of over $4 million worth of technology.
- Translated organizational needs into technical requirements and then implemented as needed.
- Trained staff on new or existing software and hardware.
- Identified and implemented information security best practices.
- Supported technology needs in various environments, both at home and abroad.
Education
ITILv3 Foundations -
Leader Quest
USCompTIA A+ - undefined
Leader Quest
USCompTIA Network+ - undefined
Leader Quest
USCertified Network Defender - undefined
Leader Quest
USCertified Ethical Hacker - undefined
Leader Quest
USCompTIA Security+CE - undefined
Leader Quest
USSkills
- Problem-solving aptitude
- Product integration
- Relationship building
- Documentation standards
- Customer service
- Interpersonal skills
- Effective communication
- Team collaboration
- Active listening
Timeline
Senior Technical Analyst
US Olympic & Paralympic Committee
10.2018 - Current
IT Support Technician (Signal Support Systems Specialist)
US Army
07.2008 - 12.2018
CompTIA A+ - undefined
Leader Quest
CompTIA Network+ - undefined
Leader Quest
Certified Network Defender - undefined
Leader Quest
Certified Ethical Hacker - undefined
Leader Quest
CompTIA Security+CE - undefined
Leader Quest
ITILv3 Foundations -
Leader Quest