Jeffrey Ruiz
New York,USA
Summary
Customer service professional with 20 years of experience in fostering effective communication within teams. Known for prioritizing guest satisfaction through proactive engagement and accurate order fulfillment. Committed to operational safety and adherence to company guidelines.
Overview
29
29
years of professional experience
Work History
Usher, Assistant Manager
City Cinemas
New York, NY
01.1998 - Current
- Screen Management Systems
- Theatre/Library Management Systems
- Typical Cinema Peripherals
- Proactive and frequent communication and collaboration
- Ability to oversee and organize large volumes of information
- Customer service skills
- Audio/Visual systems
- Post-Production Procedures
- Operated projection equipment, ensuring seamless film presentations for optimal guest experience.
- Support Sales and Special Events
- Adhere to all company guidelines and standards for delivering company-wide programs
- Served food and beverages, contributing to an enjoyable event atmosphere for guests.
- Ability to create memorable guest connections with our food and beverages
- Communicate clearly and professionally with fellow team members and management to provide exceptional guest service. 'One Team, One Dream.'
- Ability to work a variable schedule, including weekends, and shifts from morning through late night.
- Take accurate orders and deliver items as requested to ensure guest expectations are met consistently. Avoid saying 'no' and find a way to satisfy guests' requests
- Exhibit the ability to engage with multiple guests, prioritizing interactions and providing outstanding service.
- Mentored new staff members, improving their training experience and integration into the team.
- Use 'farewell' techniques to say goodbye/thank you to every guest.
CDL Class AM Driver
Prime
Piston, PA
08.2019 - 09.2022
- Followed safety procedures to ensure safe transport of cargo to destination
- Checked vehicle for operational readiness and compliance with safety standards
- Able to legally operate a motor vehicle and safely and frequently enter/exit the vehicle as well as the rear cargo area
- Consistently practiced safety protocols to maintain a safe driving environment
- Acquired CDL via training simulation and hours on the road with supervisor.
- Work any schedule, including weekends and holidays, due to the 24/7 environment
- Completed projects and tasks delegated by the supervisor
- Meets all CDC Guidelines for Covid precautions
Car Rental Service Agent
Avis
New York, NY
08.2019 - 06.2022
- Facilitated local automobile deliveries to clients, ensuring timely and safe transport
- Clean vehicle exterior by hand, brush or by operating washing equipment
- Polish, dry and clean vehicle windshields, windows, lights, mats and exterior body, by hand
- Vacuum, shampoo, add air freshener and clean vehicle interior (some stain removal may be required)
- Assessed and replenished vehicle fluids including windshield fluid, gas, oil, water, and antifreeze.
- Conducted comprehensive maintenance checks on vehicles, inspecting antenna, under the hood, and throughout interior and exterior
- Verify appropriate stickers are attached to vehicle (registration, plates, etc.).
- May be responsible for maintaining an inventory of cleaning supplies
- Perform miscellaneous job-related duties as assigned
Baggage Agent
DNATA
JFK Airport, New York
01.2016 - 08.2019
- Followed safety protocols to ensure a secure work environment
- Accurately complete all Load Control Activities
- Coordinated and communicated with affected departments to facilitate seamless operations
- Ensured compliance with precision timing schedule to maintain operational integrity
- Ensure the safe distribution of the load within prescribed aircraft limitations and Company Operating Manuals/Procedures.
- Participated in continuous improvement initiatives, contributing to enhanced program effectiveness
- Able to work quickly and effectively under the pressure of time constraints while maintaining accuracy
- Work in several airline Departure Control Systems simultaneously
- Precise understanding of all aspects of operational safety, security and emergency and load control procedures
- Maintain liaison with Airlines and Customer Representatives and Ground Handlers
Cashier and Customer Service Specialist
CompUsa
New York, NY
01.1997 - 01.1998
- Cashier
- Sales and customer service
- Delivered fast, friendly, and efficient service to enhance customer satisfaction
- Resolve customer concerns immediately
- Guided customers with detailed product information to support informed purchasing decisions
- Directs customers by escorting them to racks and counters, suggesting items
- Fostered teamwork among staff to achieve shared objectives
Education
HS Diploma -
Aviation High School
45-30 36TH Street,Long IsLand city,NY 1110101-2000
Skills
- Safety compliance
- Venue operations
- Audio-visual technology
- Safety compliance
- Customer service
- Team collaboration
- Team collaboration
References
- Jose Ruiz, System Engineer, (646) 228-4485, popularcomputer@gmail.com
- Sammy Rosario, IT Field Consultant, (914) 481-3246, samro71@yahoo.com
- Lee Slater, Accountant, MCP, (212) 677-8783, populartax@gmail.com
Timeline
CDL Class AM Driver
Prime
08.2019 - 09.2022
Car Rental Service Agent
Avis
08.2019 - 06.2022
Baggage Agent
DNATA
01.2016 - 08.2019
Usher, Assistant Manager
City Cinemas
01.1998 - Current
Cashier and Customer Service Specialist
CompUsa
01.1997 - 01.1998
HS Diploma -
Aviation High School