HAWAWU ABBAS
NEWARK,UNITED STATES
Summary
Reliable and results-driven Transportation Operations experience with proven experience supporting railroad station operations and delivering exceptional customer service in fast-paced, high-volume environments. Skilled in managing front desk responsibilities, coordinating with train crews and dispatch, and assisting passengers with travel needs and service issues. Adept at multitasking, resolving conflicts professionally, and maintaining accurate records. Seeking to bring strong communication, problem-solving, and organizational skills to a team-oriented role where service and safety are top priorities.
Overview
10
10
years of professional experience
Work History
PID OPERATOR/ CUSTOMER SERVICE, USHER / DESK CLERK
Amtrak
Newark, NJ
04.2022 - 06.2025
- Coordinated with team members to streamline ticketing processes, enhancing efficiency and reducing wait times for customers.
- Promoted special services and events, driving participation and increasing overall customer engagement significantly.
- Provided assistance to new team members, fostering a collaborative environment and ensuring seamless service delivery.
- Greet and assist passengers at the station.
- Provide information on train schedules, routes, delays, and services.
- Handle passenger inquiries and resolve issues or complaints.
- Direct travelers to the proper boarding locations or service desks.
- Assist with platform announcements and signal operations
- Answer phones, log calls, and relay messages.
- Maintain records related to train schedules, delays, incidents, and employee shifts.
- Input data into internal systems (like crew dispatch systems or station logs).
- Fill jobs for extra board to ensure coverage
- Delivered exceptional customer service by assisting an average of 200+ passengers daily with schedule, fare, and service inquiries.
- Maintained detailed logs of train activities, incidents, and communications in accordance with company policy.
- Coordinated real-time information between train crews, dispatchers, and station supervisors to ensure smooth train operations.
- Supported operational safety by documenting and reporting all passenger incidents and station hazards.
- Managed front desk operations, including phones, internal systems, and administrative support to the station team.
CUSTODIAL
Newark Board Of Education
Newark
11.2019 - 06.2025
- Executed daily cleaning protocols across school facilities, ensuring a safe and hygienic environment for students and staff.
- Collaborated with school administration to address maintenance requests promptly, fostering a positive atmosphere for learning.
- Executed comprehensive cleaning protocols, enhancing safety standards and promoting a healthy learning environment for all students and staff.
MAIL HANDLER
United States Postal Service
Jersey City
10.2017 - 08.2019
- Efficiently sorted and organized mail to ensure timely delivery, achieving substantial improvements in operational workflow.
- Maintained accurate records of incoming and outgoing shipments, enhancing accountability and reducing discrepancies.
- Coordinated with team members to streamline package handling processes, resulting in noticeable gains in productivity.
OPERATIONS COUNSELOR
Geo Group
Newark
10.2015 - 04.2019
- Fostered strong relationships with team members and stakeholders, ensuring effective communication and shared objectives.
- Assist parolees in finding job and school placement
- Provided guidance and support to clients, strengthening trust and facilitating successful outcomes.
Education
Diploma - undefined
Barringer high school
Newark06.2013
Skills
Data Entry
Conflict Resolution
Team Coordination
Customer Engagement
Safety Compliance
Administrative Support
Process Improvement
LANGUAGES
English (Highly proficient)
Housa (Highly proficient)
Timeline
PID OPERATOR/ CUSTOMER SERVICE, USHER / DESK CLERK
Amtrak
04.2022 - 06.2025
CUSTODIAL
Newark Board Of Education
11.2019 - 06.2025
MAIL HANDLER
United States Postal Service
10.2017 - 08.2019
OPERATIONS COUNSELOR
Geo Group
10.2015 - 04.2019
Diploma - undefined
Barringer high school