Jeffrey Rumelhart
Salem
Summary
Dynamic sales and service professional with a proven track record at Les Schwab Tires, excelling in customer relationship building and product knowledge. Achieved significant improvements in customer satisfaction through effective training and performance tracking. Skilled in sales consultation and committed to driving results in fast-paced environments. Along with vast knowledge of products and repairs, able to communicate the needs with customers to correct their concerns.
Overview
11
11
years of professional experience
Work History
Sales and Service Representative
Les Schwab Tires
01.2023 - Current
- Provide exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assist in inventory management, ensuring accurate stock levels and organization.
- Conduct tire installations and repairs, adhering to safety protocols and quality standards.
- Educate customers on product features, benefits, and maintenance for optimal vehicle performance.
General Manager
Wiltse Towing
11.2020 - 01.2023
- Directed daily operations to enhance team efficiency and service quality.
- Developed and implemented strategic plans to improve customer satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales and Service Representative
Les Schwab Tires
03.2014 - 11.2020
- Maintained cleanliness and safety of work environment, adhering to company policies and procedures.
- Trained new staff on operational procedures, promoting a culture of teamwork and excellence.
- Increased customer satisfaction by providing knowledgeable assistance and addressing their needs promptly.
- Processed sales transactions accurately using point-of-sale systems to ensure customer satisfaction.
Education
Sprague High School
Salem, OR06-2001
Skills
- Goal oriented
- Performance tracking
- Product and service knowledge
- Customer relationship building
- Sales consultation
Timeline
Sales and Service Representative
Les Schwab Tires
01.2023 - Current
General Manager
Wiltse Towing
11.2020 - 01.2023
Sales and Service Representative
Les Schwab Tires
03.2014 - 11.2020
Sprague High School
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