Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeffrey Samuels

Oxford,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Productive Phlebotomist offering 5 years of experience in collecting blood specimens in healthcare settings. 98% Phlebotomy accuracy. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Overview

12
12
years of professional experience

Work History

Blood Collection Staff/Customer Service Representative

American Red Cross
05.2021 - Current
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Prepared and packaged specimens for courier transport.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Successful completion of Power Red.
  • Take the time to personally connect with donors - listen to their stories and help them understand how impactful their

donation is.

  • Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.
  • Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.


Driver

American Red Cross
11.2017 - Current
  • Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Documented daily mileage, gas and other data.
  • Secured merchandise, avoiding damage during transportation.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.

Shipping Coordinator

Accent Decor
02.2015 - 01.2018
  • Provides administrative support to the warehouse in coordinating shipments via Fedex, UPS or
  • LTL
  • Enters tickets, production data, inventory movements, and raw material receipts in system on a frequent and daily basis
  • Processes special handling in billing for customers, providing tracking, shipment status for customer as requested
  • Prepares shipping documents for outbound freight
  • Oversee shipping requests, orders leaving the warehouse, costs of shipping and payments
  • Took the lead in communicating with clients and facilitating transactions, communications about shipment orders, requests for tracking information and handling return requests.

Biller, Order Picker

Drive Medical
04.2012 - 07.2015
  • Monitor daily cycle counting process
  • Investigate and process daily quantity on hand adjustment requests
  • Invoice daily tickets to submit to vendors on a daily basis
  • Receive drop ship PO’s and invoice customer for items and freight charges
  • Assist personnel with PO issues involving accrual reports
  • Assist personnel with order issues
  • Conducts research of records as requested by th Inventory Manager and reconciles as instructed

Education

Diploma - Medical Insurance Billing & Coding

Georgia Medical Institute
Atlanta, GA

Skills

  • Records Management
  • Customer Consultation
  • Patient Care
  • HIPAA
  • Patient Support
  • Medical Records Review
  • Sanitation and Sterilization
  • Donor Screening
  • Blood Collection

Timeline

Blood Collection Staff/Customer Service Representative

American Red Cross
05.2021 - Current

Driver

American Red Cross
11.2017 - Current

Shipping Coordinator

Accent Decor
02.2015 - 01.2018

Biller, Order Picker

Drive Medical
04.2012 - 07.2015

Diploma - Medical Insurance Billing & Coding

Georgia Medical Institute
Jeffrey Samuels