Jeffrey Sharpe
Buisness operations manager
Rochester Hills,MI
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Manager
Response Forklift
03.2012 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Dispatch road techs to customer locations while coordinating logistics to cut down time
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Service Manager
Response Forklift
03.2009 - 03.2023
- Monitored inventory levels and placed orders to replenish stock.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Established team priorities, maintained schedules and monitored performance.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained records of service transactions and customer feedback for future reference.
Service Technician
Response Forklift
01.2004 - 03.2012
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Refinishing trucks for wholesale and private sales
- Replaced faulty components on liquid propane and electric units and performed preventive maintenance to secure smooth operations.
- Heavy engine and transmission repair
- SMAW and GMAW on-site at customer locations
- Industrial battery repair and cell replacement
- Inspected equipment to diagnose operational issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Contractor
SLC Recycling
01.2006 - 04.2011
- Maintained fleet of heavy equipment both electronically and mechanically
- Establish preventive maintenance program to insure proper maintenance and reduce down time
Education
Bachelor Of Applied Science - Industrial Management
Ferris State University
Satellite 08.2011
Associates In Applied Science - Automotive Technology
Washtenaw Community College
Ann Arbor, MI06.2007
Diploma -
North Farmington High School
Farmington Hills, MI05.2004
Skills
- SMAW,GMAW processes
- Peach tree accounting professional
- TVH part professional
- Sp2 saftey implementation
- Staff Management
- Staff Training
- OSHA implementation
- Invoice Processing
- Warehouse Operations
- Operations Oversight
- Heavy Equipment repair
- Team Leadership
- Industrial battery repair
- Project Development
- Process Improvement Strategies
- High-Pressure Environments
- Project Management
- Employee Motivation
- Operation Monitoring
- Cultural Awareness
- Superb Time Management Skills
- Employee Relations
- Inventory Control
- Business Intelligence
Certification
- OSHA 30hr card
- SP2 saftey and environmental
- 6G cert SMAW GMAW 7014/.035
- PeachTree accounting professional
- TVH parts professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Operations Manager
Response Forklift
03.2012 - Current
Service Manager
Response Forklift
03.2009 - 03.2023
Contractor
SLC Recycling
01.2006 - 04.2011
Service Technician
Response Forklift
01.2004 - 03.2012
Bachelor Of Applied Science - Industrial Management
Ferris State University
Associates In Applied Science - Automotive Technology
Washtenaw Community College
Diploma -
North Farmington High School