Jeffrey Sheffield
Lehi,UT
Summary
Skilled at promoting customer loyalty by providing knowledgeable, quick and friendly service. Good time management, conflict resolution, and accurate decision making.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Legal Administrator
Credit Corp Solutions Inc
Draper, US
02.2020 - Current
- Review legal documents for quality control relating to clients' information.
- Performed data entry tasks accurately while entering large volumes of information into company systems.
- Maintained an organized filing system for all legal documents to ensure easy retrieval when needed.
- Reviewed and processed incoming legal documents, such as affidavits of debt, complaints, original creditor affidavits, and debt buyer affidavits.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Relationship Manager
Credit Corp Solutions Inc
Draper, US
06.2019 - Current
- Collect unpaid balances, initiated lawsuit actions and trained in FDCPA laws and regulations.
- Advise customers of necessary actions and strategies for debt repayment.
- Provide accurate and appropriate information in response to customer inquiries
- Properly direct inbound calls to improve call flow, and verify that information in the computer system is up to date and accurate.
- Communicated with customers effectively to achieve favorable outcomes.
Financial Clerk
Siri Contracting
Lehi, US
01.2019 - 05.2019
- Handled financial data input, reconciliation, and finding inconsistencies in finance statements sent by clients
- Generated financial statements, including income statement, balance sheet, and cash flow statement, as required by management.
- Performed data entry into accounting software programs such as QuickBooks or Excel.
- Maintained customer financial information and files.
Education
Associate of Applied Science -
Salt Lake Community College
true05-2026
Skills
- Microsoft Excel
- Quickbooks
- Clear concise communication
- Stress management
- Honesty
- Accountability
- Legal writing
- Proofreading
- Document management
- Data privacy
- Legal research
Certification
- Licensed Nationally Registered Emergency Medical Technician
- Licensed Utah Emergency Medical Technician
- Certified in Basic Life Support
References
References available upon request.
Timeline
Legal Administrator
Credit Corp Solutions Inc
02.2020 - Current
Customer Relationship Manager
Credit Corp Solutions Inc
06.2019 - Current
Financial Clerk
Siri Contracting
01.2019 - 05.2019
Associate of Applied Science -
Salt Lake Community College