Jeffrey Stone
Whittemore,IA
Summary
Accomplished Service Manager with a proven track record at Hy-Vee, enhancing customer satisfaction through expert team leadership and effective service strategies. Skilled in employee supervision and problem-solving, demonstrated by significantly improving service delivery. Known for a flexible approach and exceptional hospitality skills, consistently fostering positive customer relationships and operational excellence.
Overview
18
18
years of professional experience
Work History
Service Manager
Hy-Vee
08.2019 - Current
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Implemented strategies to increase customer service satisfaction.
- Monitored service staff performance and provided feedback for improvement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Food Service Worker
Caseys General Stores Inc
08.2006 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
Education
Associate of Science - Hotel, Motel, And Restaurant Management
Iowa Lakes Community College
Emmetsburg, IA01-1993
High School Diploma -
Emmetsburg High School
Emmetsburg, IA05-1981
Skills
- Hospitality and accommodation
- Reliable and responsible
- Employee supervision
- Multitasking and organization
- Staff training and development
- Problem-solving
- Flexible schedule
Timeline
Service Manager
Hy-Vee
08.2019 - Current
Food Service Worker
Caseys General Stores Inc
08.2006 - Current
Associate of Science - Hotel, Motel, And Restaurant Management
Iowa Lakes Community College
High School Diploma -
Emmetsburg High School
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