Jeffrey Touchet
Pascagoula,MS
Summary
Efficient professional able to handle continuous physical work in different environments while exceeding standards. Careful to use correct techniques for different types of materials and fits. Expert with wide range of power tools and equipment.
Overview
18
18
years of professional experience
Work History
Welder
Hunington Ingalls
Pascagoula, US
05.2023 - 08.2024
- Performed various welding techniques including MIG, TIG, and stick welding to join metal components
- Operated and maintained welding equipment such as welders, torches, grinders, and plasma cutters
- Ensured proper safety measures were followed at all times during the welding process
- Inspected welded joints for quality assurance and made necessary repairs or adjustments
- Collaborated with team members to plan and execute complex welding projects within specified deadlines
- Fabricated metal structures according to project specifications using precise measurements
- Troubleshooted equipment malfunctions or defects to minimize downtime during production processes
CSR - Customer Service Representative
Anser
Gulfport, US
05.2014 - 05.2022
- Customer service answered phones assisted in taking message and delivering them to correct customer
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
- Researched required information using available resources.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Developed strategies to improve quality of customer service delivery.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Participated in team meetings or training sessions when necessary.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Server/Bartender
Red Lobster
Diberville, US
05.2006 - 05.2014
- Took orders made drinks
- Gave a great dinning experience to customer's
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
Education
High school diploma -
St. Martin
Ocean Springs, MS05.1997
GED -
Mgccc
Ocean Springs, MS05-1997
Some College (No Degree) - Computer And Information Sciences
Mgccc
Ocean Springs, MSSkills
- Upselling
- Sales
- Communication skills
- Customer service
- Phone etiquette
- Welding
- Structural welding
- Materials Selection
- Stick Welding
- Fabrication
- Surface Preparation
- Torch cutting
- Scaffolding Safety
- Precision measuring
- Measurement tools
- Gas Metal Arc Welding
- Flux core (FCAW) welding
- Personal Protective Equipment
- Vertical Welding
- Fire prevention
- Hazardous Material Handling
- Shielded Metal Arc Welding
Personal Information
Work Permit: Authorized to work in
the US for any employer
Timeline
Welder
Hunington Ingalls
05.2023 - 08.2024
CSR - Customer Service Representative
Anser
05.2014 - 05.2022
Server/Bartender
Red Lobster
05.2006 - 05.2014
High school diploma -
St. Martin
GED -
Mgccc
Some College (No Degree) - Computer And Information Sciences
Mgccc