Summary
Overview
Work History
Education
Skills
Timeline
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Jeffrey Trabanino

San Francisco,CA

Summary

Detail-oriented and highly organized Brand Assistant with extensive experience in customer service, administrative coordination, and event facilitation. Adept at managing logistics, communicating with cross-functional teams, and supporting high-profile client initiatives. Passionate about brand development, media relations, cultural trends, and lifestyle industries.

Overview

9
9
years of professional experience

Work History

Genius Administrator

Apple
Palo Alto, CA
12.2021 - Current
  • Managed scheduling and logistics for Genius Bar appointments, ensuring seamless customer experiences.
  • Acted as a liaison between leadership, customers, and service teams to maintain open communication.
  • Coordinated the organization, ordering, and tracking of tools, parts, and consumable products.
  • Utilized Apple’s proprietary software (Mobile Genius, Repair Central, Concierge, and SAP) to manage customer needs and backend operations efficiently.
  • Maintained composure in high-stress environments and delivered exceptional customer service.

Event Facilitator

Apple Worldwide Developers Conference (WWDC) 2024
Cupertino, CA
07.2024 - 07.2024
  • Played a key role in coordinating and facilitating WWDC, ensuring a seamless experience for attendees.
  • Managed logistics, assisted with speaker coordination, and provided support for high-profile Apple executives and developers.
  • Delivered presentations and guided guests through interactive sessions and product demonstrations.
  • Collaborated with cross-functional teams to maintain event efficiency and customer engagement.

Specialist

Apple
Stanford & Cupertino, CA
10.2015 - 12.2021
  • Provided personalized, world-class customer experiences, including bilingual support in Spanish and English.
  • Maintained a Net Promoter Score (NPS) above 90, with a perfect 100 score in the last 25 weeks.
  • Curated exclusive brand experiences for universities, corporate partners, and VIP guests.
  • Developed and facilitated engaging product demonstrations and presentations.
  • Assisted in troubleshooting complex hardware and software issues.

RCC Remote Chat Sales Specialist

Apple
Redwood City, CA
08.2020 - 06.2021
  • Delivered virtual customer support and sales recommendations tailored to individual needs.
  • Navigated complex problem-solving scenarios, offering creative solutions and alternatives.
  • Maintained an average response time under 30 seconds while handling multiple inquiries simultaneously.
  • Used Apple’s Toolkit app to schedule service appointments and secure new product purchases.

New Employee Onboarding Facilitator

Apple
Cupertino, CA
08.2019 - 10.2019
  • Led Keynote presentations to over 400 newly hired Apple employees.
  • Developed strong public speaking and presentation skills, enhancing employee engagement.
  • Coordinated with corporate teams to arrange training sessions within tight deadlines.

Education

Bachelor of Arts - Marketing

San Francisco State University
San Francisco, CA
04-2023

Associate of Arts - Buisness Administration

Foothill College
Los Altos, CA
06-2022

High School Diploma -

Woodside Highschool
Woodside, CA
06-2015

Skills

  • Brand & Client Relations
  • Event Coordination & Logistics
  • Administrative Support & Scheduling
  • Public Speaking & Facilitation
  • Research & Business Insights
  • Social Media & Digital Marketing
  • Microsoft Office & Google Suite Proficiency
  • Spanish/English Fluency

Timeline

Event Facilitator

Apple Worldwide Developers Conference (WWDC) 2024
07.2024 - 07.2024

Genius Administrator

Apple
12.2021 - Current

RCC Remote Chat Sales Specialist

Apple
08.2020 - 06.2021

New Employee Onboarding Facilitator

Apple
08.2019 - 10.2019

Specialist

Apple
10.2015 - 12.2021

Bachelor of Arts - Marketing

San Francisco State University

Associate of Arts - Buisness Administration

Foothill College

High School Diploma -

Woodside Highschool

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Jeffrey Trabanino