CHRISTINA GREENLAW
Administrator
Houston,TX
How wonderful it is that nobody needs wait a single moment before starting to improve the world.
- Anne Frank
Summary
Organized and proactive Administrator and Employee Relations Specialist with proven experience at improving operational processes and system implementation procedures. Offering over three years of experience in inventory indexing and digital recordkeeping, as well as technical knowledge and internal team-oriented support in retail and operations service environments. Looking to implement and improve my skills with Apple in the corporate Administration and Project Management sphere.
Overview
5
5
years of professional experience
Work History
Genius Administrator
Apple
09.2022 - Current
- Maintained up-to-date understanding of operations and repair troubleshooting procedures for devices and systems
- Communicated relevance of organizational goals, repair policies and best practice procedures to repair team
- Directed maintenance and reporting, made service calls and prioritized escalation tickets for technical repairs
- Researched and corrected inventory discrepancies, coordinating repair and consumable inventory, stocking and ordering
- Identified operational and performance issues and worked with leads and management to maximize team support and efficiency
- Transitioned from Apple Renaissance at Colony Park in Ridgeland MS in 05/23 to Apple Highland Village in Houston Texas
Technical Specialist
Apple
08.2021 - 09.2022
- Troubleshot malfunctions and diagnosed issues for customers devices in a fast paced work environment
- Sold products and services by explaining unique features and educating customers on proper use
- Determined opportunities to streamline current repair processes and provided direction collaboration to team
- Worked successfully with diverse team to accomplish goals and address issues related to products and services
Money Services Representative
Walmart
05.2021 - 08.2021
- Assisted customers with and managed self-check registers
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system
- Effectively enforced company disease prevention measures
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
Hostess
Applebee's Neighborhood Grill & Bar
03.2021 - 05.2021
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Resturant Server and Prep Chef
Chick-fil-A
10.2019 - 03.2021
- Provided excellent customer service by taking accurate orders and addressing special requests.
- Delivered food and beverages promptly to ensure high customer satisfaction.
- Maintained cleanliness of dining area for improved guest experience.
- Assisted kitchen staff by delivering orders and restocking supplies, ensuring smooth restaurant operations.
Education
Associate of Arts - Art History
08.2023
Skills
- Administrative Coordination
- Digital Audits and Recordkeeping
- Employee Relations/Team Collaboration
- Interpersonal and Written Communication
- Workflow Space Management
- Technical troubleshooting
Timeline
Genius Administrator - Apple
09.2022 - Current
Technical Specialist - Apple
08.2021 - 09.2022
Money Services Representative - Walmart
05.2021 - 08.2021
Hostess - Applebee's Neighborhood Grill & Bar
03.2021 - 05.2021
Resturant Server and Prep Chef - Chick-fil-A
10.2019 - 03.2021
East Mississippi Community College - Associate of Arts, Art History
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
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