Shynele Dickey
Charlotte,NC
Summary
Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with 8 years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices.
Overview
10
10
years of professional experience
Work History
Genius Administrator
Apple Inc.
07.2022 - Current
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Managed call flow to respond to technical support needs of customers.
- Analyzed trends to document emerging issues.
- Orchestrate multiple activities and prioritize them effectively.
Operations Specialist
Apple Inc.
06.2019 - 07.2022
- Collected, arranged, and input information into database system.
- Tracked and analyzed reports to determine needed improvements.
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using unique Apple-based software.
Specialist
Apple Inc.
02.2015 - 06.2019
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Followed all company policies and procedures to deliver quality work.
Sales Associate
Forever 21
11.2013 - 08.2014
- Provide outstanding customer service to shoppers Suggest items that complete a wardrobe Trained new employees Cashier on as needed basis Assist in merchandising through visual placement
Education
Central Piedmont Community College
Charlotte, NC2016
Skills
- Contractual Obligations
- Data Connectivity
- Task Prioritization
- Customer Experience
Timeline
Genius Administrator
Apple Inc.
07.2022 - Current
Operations Specialist
Apple Inc.
06.2019 - 07.2022
Specialist
Apple Inc.
02.2015 - 06.2019
Sales Associate
Forever 21
11.2013 - 08.2014
Central Piedmont Community College
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