Jeffrey Tyson
Orlando
Summary
Customer-focused Technical Support Specialist with experience supporting web applications, mobile apps, and account systems for large-scale financial services organizations. Strong background assisting users with authentication, account access, and payment processing while delivering clear, patient technical guidance. Proven ability to troubleshoot efficiently, resolve issues on first contact, and maintain high customer satisfaction.
Overview
12
12
years of professional experience
Work History
Technical Support Specialist
Synchrony
07.2021 - Current
- Provided technical and account support to cardholders through web and mobile applications
- Assisted users with login issues, password resets, authentication errors, and account navigation
- Supported payment processing, billing inquiries, and account management functions
- Delivered clear, step-by-step technical guidance to non-technical users in a high-volume environment
- Documented interactions and resolutions accurately in internal systems
Technical Support Representative
Summit Broadband
10.2019 - 07.2021
- Delivered Tier 1 IT support for cable, internet, and phone services
- Created and managed help desk tickets and tracked issues through resolution
- Diagnosed connectivity, hardware, and service issues using structured troubleshooting techniques
- Escalated complex problems to higher-tier teams while maintaining customer satisfaction
Medical Courier
MedSpeed
10.2017 - 10.2019
- Transported time-sensitive medical specimens while maintaining chain-of-custody documentation and confidentiality
- Performed safety inspection of vehicle before starting each day
Attractions Attendant
Universal Orlando
03.2014 - 10.2017
- Delivered exceptional guest service in a high-volume environment
- Selected as trainer and safety representative responsible for mentoring staff and inspecting work areas
Education
Associate of Science - Information Technology
Valencia College
Orlando, FL05-2014
Skills
- Technical Support
- Help Desk Operations (Tier 1 / Tier 2)
- Web & Mobile Application Support
- Authentication & Account Access Troubleshooting
- Payment Processing & Account Systems
- Escalation Management
- Customer Experience Optimization
Timeline
Technical Support Specialist
Synchrony
07.2021 - Current
Technical Support Representative
Summit Broadband
10.2019 - 07.2021
Medical Courier
MedSpeed
10.2017 - 10.2019
Attractions Attendant
Universal Orlando
03.2014 - 10.2017
Associate of Science - Information Technology
Valencia College