Detail Shop Manager
Watsons Motors Chrysler Inc.
- Managed daily operations of detail shop, ensuring quality service and customer satisfaction.
- Trained and supervised staff in detailing techniques and equipment usage.
- Developed and implemented efficient workflows to enhance productivity.
- Oversaw inventory management, maintaining optimal stock levels for supplies.
- Conducted regular inspections to ensure adherence to safety standards and quality control.
- Coordinated scheduling of services to maximize resource utilization and minimize wait times.
- Established relationships with vendors to secure favorable pricing on cleaning products and materials.
- Streamlined scheduling processes, resulting in reduced wait times for customers and improved workflow efficiency.
- Managed financial aspects of the business, including budgeting, forecasting, invoice processing, and expense tracking.
- Established clear goals/objectives for the team while also holding individuals accountable for meeting or exceeding expectations.
- Ensured consistent quality service by conducting regular inspections of completed work and addressing any issues promptly.
- Balanced multiple competing priorities to ensure timely completion of projects, maintain high-quality standards, and deliver exceptional customer experiences.