JEFFREY VELEZ
Orange City,FL
Summary
Customer Service Professional with over 20 years experience in high call volume environments, delivering effective resolutions to complex customer issues and escalations. Excelled in diagnosing service problems, processing requests, and managing service appointments while facilitating collaboration among service teams. Electrical Estimator adept at analyzing project requirements, developing precise cost projections, and ensuring adherence to budget constraints.
Overview
1
1
Certification
30
30
years of professional experience
Work History
Electrical Estimator
Local Electric Services LLC
Ormond Beach, FL
01.2025 - 09.2026
- Prepared detailed electrical estimates for commercial and residential projects, ensuring accuracy and compliance with specifications.
- Analyzed project blueprints and specifications to identify potential cost savings and optimize resource allocation.
- Collaborated with project managers to develop cost-effective strategies for electrical installations and upgrades.
Digital Indexer
EVCY
Deltona, FL
01.2022 - 01.2025
- Organized digital images into categorized folders for easy access. into is a methodical arrangement of records designed to enable users to locate information quickly.
Technical Support Specialist – Service Delivery
Windstream
Maitland, FL
01.2005 - 01.2022
- Resolved technical issues for customers, enhancing satisfaction and loyalty.
- Provided troubleshooting support across various platforms, ensuring seamless service continuity.
- Collaborated with cross-functional teams to implement system upgrades, improving overall functionality.
- Processed and coordinated Local Number Portability (LNP) requests to ensure customers could retain existing telephone numbers when changing service providers.
- Reviewed customer account and service information to ensure LNP orders were accurate and complete before submission.2
Customer Sales Consultant
AT&T Mobility
Orlando, FL
01.1997 - 01.2005
- Utilized consultative sales approach to guide customers in selecting products that best fit their needs.
- Assisted returning customers in resolving product and service concerns, ensuring satisfaction and loyalty.
- Worked with returning customers in resolving their concerns regarding products and/or services.
Education
High School Diploma -
Deltona High School
Deltona, FL08-1991
Skills
- Switching systems
- Data networking
- VoIP systems
- Wireless technologies
- Customer support
- Network troubleshooting
Certification
Employee Diversity, Windstream - 2022, Working With Integrity Windstream – 2022, Telecommunications Standards, Working with the customer
Timeline
Electrical Estimator
Local Electric Services LLC
01.2025 - 09.2026
Digital Indexer
EVCY
01.2022 - 01.2025
Technical Support Specialist – Service Delivery
Windstream
01.2005 - 01.2022
Customer Sales Consultant
AT&T Mobility
01.1997 - 01.2005
High School Diploma -
Deltona High School