Jeffrey VerDuin
Greenville
Summary
Technical professional prepared to excel in product support role. Expertise in troubleshooting, resolving technical issues, and enhancing customer satisfaction through efficient problem resolution. Focus on team collaboration and agility in adapting to changing needs. Known for reliability, technical proficiency, and effective communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Product Support Engineer
Service Express (now Park Place)
01.2023 - Current
- Determined needs of new products and perform R&D on those products after market analysis.
- Brought hardware into lab and performed replacement procedures.
- Transferred skills to the support team and assisted marketing with launching sales campaign.
- Developed and maintained comprehensive documentation for support processes and solutions.
Hardware Sales Engineer
Service Express (now Park Place)
Grand Rapids, MI
01.2010 - 01.2023
- Supported sales efforts through needs assessment, providing tailored hardware solutions and configuration services.
- Oversaw the implementation of equipment configurations, ranging from individual devices to complete cabinet systems featuring network servers and storage.
- Executed on-site installations requiring occasional travel to client locations.
- Expanded expertise with OEMs to encompass a comprehensive range of new and existing compute, network, and storage solutions.
Field Service Support
Service Express (now Park Place)
Grand Rapids, MI
01.2008 - 01.2010
- Initiated a new role to enhance support for field engineers in a growing division.
- Collaborated with field service engineers to troubleshoot and resolve escalated issues through remote support.
- Expanded expertise to include additional OEMs, HPUX, and AIX systems.
- Reduced downtime for clients by providing timely and efficient field service support, resolving complex technical issues.
Software Technician
Service Express (now Park Place)
Grand Rapids, MI
01.2006 - 01.2008
- Established software services division at Service Express, selecting Solaris by Oracle based on comprehensive needs analysis.
- Achieved certification in Solaris 9, demonstrating expertise in the operating system.
- Executed OS-level tasks, including Y2K updates, storage administration, and networking management.
- Administered Solaris 9 and 10 environments, ensuring system stability.
- Leveraged experience with Solstice (read Solaris) Volume Manager to configure storage systems.
Field Service Engineer
Service Express (now Park Place)
Grand Rapids, MI
01.2001 - 01.2006
- Ensured timely customer callbacks within 30 minutes of call placement and coordinated on-site responses within 4 to 8 hours.
- Managed call load encompassing printers, servers, networking, and storage systems.
- Conducted discovery calls with customers to assess priorities and schedule accordingly.
- Performed preventive maintenance on critical IT infrastructure equipment.
- Diagnosed and resolved hardware and software issues in data center environments.
Education
High School Diploma -
Grand Haven High School
Grand Haven, MISkills
- Training and mentoring
- Software installation
- Product testing
- Hardware support
Certification
VCP 6.0 and 6.5 certifications
Solaris 9 certification
Timeline
Product Support Engineer
Service Express (now Park Place)
01.2023 - Current
Hardware Sales Engineer
Service Express (now Park Place)
01.2010 - 01.2023
Field Service Support
Service Express (now Park Place)
01.2008 - 01.2010
Software Technician
Service Express (now Park Place)
01.2006 - 01.2008
Field Service Engineer
Service Express (now Park Place)
01.2001 - 01.2006
High School Diploma -
Grand Haven High School