Jeffrey Viaud
Philadelphia
Overview
3
3
years of professional experience
Work History
Store Team Sponsor (Trainer)
Walmart
Philadelphia, PA
11.2022 - 10.2025
- Cross-trained existing employees to maximize team agility and performance.
- Ensured seamless operations in the absence of management by stepping into a leadership role as needed.
- Delivered personalized support to customers to enhance understanding of their requirements and preferences.
- Managed accurate order processing and facilitated prompt delivery to maintain high customer satisfaction.
- Addressed customer inquiries with efficiency across multiple communication channels, including phone, email, and chat.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Supported departmental continuity by cross-training and providing backup for managers and leads during absences.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Proven ability to learn quickly and adapt to new situations.
- Guided and developed employees to elevate job performance and foster professional growth.
Education
High School Diploma -
Northeast High School
Philadelphia, PA06-2022
Skills
- New hire training
- Planning and coordination
- Public speaking
- Creative problem solving
Timeline
Store Team Sponsor (Trainer)
Walmart
11.2022 - 10.2025
High School Diploma -
Northeast High School