Jeffrey Vélez Rodríguez
Orlando,FL
Summary
Dynamic leader with a proven track record at Loft Outlet and BlueJay Wireless, enhancing customer satisfaction and boosting sales through innovative strategies. Excelled in team leadership and inventory management, achieving significant cost reductions and fostering strong relationships. Skilled in multitasking and organization, adept at driving performance and efficiency across teams.
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
9
9
years of professional experience
Work History
Store Manager
Loft Outlet
08.2020 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
Director of Business Development
BlueJay Wireless
03.2016 - 07.2020
- Developed customized solutions tailored specifically to individual client needs, leading to an increase in repeat business engagements.
- Increased client base by developing and implementing effective business development strategies.
- Negotiated favorable contract terms with vendors and suppliers, reducing operational costs significantly for the organization.
- Negotiated, prepared, and signed contracts with clients.
- Expanded product offerings to reach a more diverse customer base, boosting overall sales figures.
- Enhanced company''s market presence through targeted networking events and relationship building.
- Collaborated cross-functionally with sales, marketing, and operations teams to ensure seamless execution of business development initiatives.
- Mentored team members to develop their skills, leading to increased productivity and successful promotions within the company.
- Cultivated strong relationships with key stakeholders both internally and externally to optimize collaboration efforts across departments.
- Presented persuasive presentations at industry conferences showcasing company expertise, generating interest from potential new clients.
- Championed organizational change initiatives that resulted in streamlined operations and significant cost savings for the company.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
Education
Master of Science - Health Administration
Atlantis University
Miami, FL06-2022
Bachelor of Science - Business Administration
Inter American University of Puerto Rico
San Juan,PR05-2017
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Outstanding communication skills
- Inventory management
- Store merchandising
- Cash management
- Shift scheduling
- Employee training
- POS systems
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Loft Outlet
08.2020 - Current
Director of Business Development
BlueJay Wireless
03.2016 - 07.2020
Master of Science - Health Administration
Atlantis University
Bachelor of Science - Business Administration
Inter American University of Puerto Rico
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