Summary
Overview
Work History
Education
Projects
Awards
Timeline
Skills
Generic

JEFFREY W. BURDETTE

Elizabeth City,NC

Summary

Experienced leader with a strong background in guiding teams and a proven track record for exceeding goals as an individual. l I am experienced in consumer and business sales . Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Analyst Ops Supt (Indirect)

Verizon Wireless
03.2023 - Current
  • Promotion fallout support for consumer and business sales.
  • Elevate customer interactions by identifying support request trends by agents.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated with cross-functional teams on projects related to analytics initiatives.
  • Worked effectively in team environments to make the workplace more productive.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Global Mailbox Lead for AN/CP
  • Training Lead for AN/CP

Indirect Account Manager

Verizon Wireless
01.2019 - 03.2023
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Train and educate agent employees on products, services, promotions, and competitive advantage
  • Ensure merchandising and back office meet VZ compliance standards
  • Inspect the customer experience through RIS, Google Reviews, and store observations
  • Community give back by partnering with agent locations in supporting the communities we serve
  • Taking on passion projects. to improve individual and team results Be vocal and share best practices
  • Promote the Omni Channel experience by partnering with retail locations to help make the buying experience transparent to the customer and to drive SMB sales
  • Achieved and exceeded established KPI for company, regional team, and individual performance through teamwork and focus on agent employees

District Manager-Indirect Sales

Verizon Wireless
01.2012 - 01.2019
  • Responsible for driving growth, merchandising and training in 180 vendor locations
  • Led a sales team of nine account managers, supporting locations in Virginia, North Carolina and West Virginia
  • Built strategic relationships in Best Buy, Walmart, Costco, Military, Target, Sam's and Apple
  • Launched more than 50 OSL, 3rd party vendor labor in 2018, led market in per door sales
  • Led market in postpaid churn 2018, 2019
  • Consistently exceeds budget, exceeded postpaid activation budget by 48% in 2018

District Manager - Retail Sales

Verizon Wireless
01.2003 - 01.2012
  • Led a Sales team of ten store managers in Virginia and seven store managers in Georgia
  • Responsible for driving activations and revenue growth through ongoing training, coaching, and monitoring manager's and team performance
  • Ensure all employees understand the company's vision, credo, products and services
  • Oversee store presentation including all merchandising and facilities management
  • Hire and staff locations with a diverse team
  • Foster leadership qualities in Retail Store Managers to motivate and coach their teams to be successful
  • Successfully converted seven Price Communications locations to Verizon Wireless communication stores
  • Increased market share by 11 points
  • Successfully converted four Alltel locations to Verizon Wireless communication stores
  • Developed compelling presentation decks to gain approval for ideas and communicate results.

Education

Bachelor - Business Administration

Bluefield College
Bluefield, Virginia, United States
02.2025

Pre Leader Academy -

01.2022

VZLU -

Verizon Leadership University
01.2017

Projects

SME 5G Home and Mobile 2021 and 2022 Women of Wireless mentor 2018 Postpaid Pillar 2018 and 2019 Prepaid Pillar 2018 and 2017 Customer Experience Pillar 2017

Awards

  • President Cabinet Recipient 2021
  • 2020 Fast Start Recipient
  • 6 Time Winner Circle Recipient
  • Top DM WBV Market - National Retail 2014, 2015

Timeline

Analyst Ops Supt (Indirect)

Verizon Wireless
03.2023 - Current

Indirect Account Manager

Verizon Wireless
01.2019 - 03.2023

District Manager-Indirect Sales

Verizon Wireless
01.2012 - 01.2019

District Manager - Retail Sales

Verizon Wireless
01.2003 - 01.2012

Bachelor - Business Administration

Bluefield College

Pre Leader Academy -

VZLU -

Verizon Leadership University

Skills

  • Business acumen
  • Account Management
  • Trend analysis
  • Time management
  • Verbal and written communication
  • Performance tracking
  • Forecasting
  • Attention to detail
  • Customer Retention
  • Customer Sales
  • Territory management
  • Sales meetings and orientations

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JEFFREY W. BURDETTE