Summary
Overview
Work History
Education
Skills
Verizon special programs
Awards
Affiliations
Timeline
Generic

Patrick Lee

San Luis Obispo,CA

Summary

To leverage my 20-year tenure as an Acct Mgr. and Ops Supt Analyst to provide further value by helping the COE gain further analysis and insights for our internal and external partners including the PRC and Indirect teams.

Overview

19
19
years of professional experience

Work History

Analyst - Ops Supt (Indirect)

VERIZON WIRELESS
03.2023 - Current
  • Center of Excellence - Provide - support for Agents, including Consumer, Business and Home escalations, National Retail and Verizon Enhanced Communities (VEC) Channel
  • Deliver timely triage and resolution for issues from promos, process, and platform support
  • Measure process gaps and trends through reporting and analysis while partnering with other work groups to mitigate fallout
  • Lead/liaison to peer team for Consumer and Business Smartsheets

Account Manager, Channel Mgt – Consumer Group

VERIZON WIRELESS
08.2006 - 03.2023
  • Local and National distribution – 20-30 locations
  • Distribution Project to grow prepaid distribution – 2017
  • West Area Promotions Call team co-host- 2018
  • Phone & Wireless Account Lead 2006 - 2018
  • Cellular Sales Account Lead – 2016 – present
  • Agent Need to Know Deck – core team lead – 2022-2023
  • Consult with Major Agent partners on key acquisitions, real estate, and new store openings
  • Develop, implement, and monitor regional sales and incentive programs designed to drive agents/retailers’ productivity and meet or exceed established Key Performance Indicators
  • Audit agent/retailer sales results and key performance indicators to identify areas of opportunity to improve results on revenue growth, customer growth and churn reduction
  • Consult with District/Agent Principals to implement agent location specific action plans for improvement
  • Communicate sales programs results/effectiveness to the field
  • Train, coach, and educate agent/retailer employees on Verizon Wireless competitive advantages, products and services, promotions, methods and

Education

Bachelors of Science - Economics, Mngt concentration, Psychology minor

Cal Poly State University
San Luis Obispo, CA
01.2000

Skills

  • High performing, adaptive leader with high emotional intelligence, bringing urgency and integrity to the business
  • Built strong relationships with Indirect business owners, directors, managers and sales reps to help them continuously achieve year on year growth
  • In my current role I provide top-quality Tier 1 support for Agent partners and consistently meet service level agreement by being a leading performer within the Center of Excellence

Verizon special programs

  • Your Voice Matters Wave 2 Selection - 2016; Focus Group participant with Tami Erwin
  • Member of 4 Employee Resource Groups (ERG’s) – PACE, PACT, UNITED, ADVANCE

Awards

  • Titans - Top Local Account Manager, Q3 2017
  • NPS - Top Account Manager, Pacific Market, 2016

Affiliations

YMCA Youth 3rd-4th grade basketball coach 2025

AYSO Youth U10 soccer coach 2023

AYSO Youth U8 soccer coach 2022

Cal Poly Cycling Team 1994 – 2000

● National Championships participant 2000

● Team Treasurer 1996

Timeline

Analyst - Ops Supt (Indirect)

VERIZON WIRELESS
03.2023 - Current

Account Manager, Channel Mgt – Consumer Group

VERIZON WIRELESS
08.2006 - 03.2023

Bachelors of Science - Economics, Mngt concentration, Psychology minor

Cal Poly State University

Similar Profiles

CREATE PROFILE
Patrick Lee