Jeffrey Wells
Southern Pines,NC
Summary
Team-oriented individual promoting exemplary presentation, project management and risk oversight skills. Demonstrative Scrum Master with background communicating effectively with and leading high-performance teams. Considered expert in prioritizing tasks and optimizing workflows.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Agile Delivery Lead - Scrum Master
State Farm Insurance Company
03.2018 - Current
- Led sprint reviews and planning meetings to promote full team engagement.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Managed product backlog and supported Scrum framework for monthly sprint releases.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Supported team using servant leadership style and leading by example.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
Business Analyst - Agency & Marketing
State Farm Insurance Company
04.2001 - 03.2018
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Collaborated with stakeholders to define project objectives and criteria.
- Performed gap analysis to identify areas of improvement.
- Improved business direction by prioritizing customers and implementing changes based on collected feedback.
- Surveyed clients to ascertain requirements and expectations for product.
- Collaborated with stakeholders to identify business needs and data sources.
Senior Provider Relations Representative
Illinois HealthCare Insurance Company
02.1996 - 10.2000
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements.
- Answered provider inquiries via email, telephone and written correspondence.
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
Executive Assistant to the President
Union Insurance Group
01.1992 - 02.1995
- Organized and coordinated conferences and monthly meetings.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Conducted research and analyzed data to provide detailed reports on various business topics.
Education
Bachelor of Arts - Public Relations, Minor in English
Murray State University
Murray, KY01.1993
Skills
- Change Management Process
- Business Requirements Documents (BRDs)
- Communication Planning
- Materials Organization
- Team Engagement
- Effective Customer Communication
- Relationship Issues Management
Timeline
Agile Delivery Lead - Scrum Master
State Farm Insurance Company
03.2018 - Current
Business Analyst - Agency & Marketing
State Farm Insurance Company
04.2001 - 03.2018
Senior Provider Relations Representative
Illinois HealthCare Insurance Company
02.1996 - 10.2000
Executive Assistant to the President
Union Insurance Group
01.1992 - 02.1995
Bachelor of Arts - Public Relations, Minor in English
Murray State University
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