Joel Griffin
Scrum Master / Agile Coach / Business Analyst
Peoria,AZ
Summary
Dedicated Scrum Master professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Team-oriented individual promoting exemplary planning, project management, and risk oversight skills. Agile practitioner with background communicating effectively with and leading high-performance teams. Well-versed in building positive relationships with customers and other stakeholders. Strong requirements gathering, scope development and coordination abilities. Skilled at overseeing complex, high-value technical projects with excellent planning competencies.
Overview
16
16
years of professional experience
2
2
Certificates
Work History
Agile Scrum Master
Republic Services
02.2022 - Current
- Supports 5 teams using servant leadership style and leading by example.
- Guides and coaches Scrum teams and organizes Agile and Scrum practices and values while also meeting delivery commitment.
- Removes obstacles by finding right personnel to advance tasks and projects.
- Assesses Scrum maturity of teams and organizes and coaches teams to higher levels of development.
- Assists with internal and external communication resulting in improved transparency.
- Facilitates Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
Salesforce Business Analyst
Republic Services
07.2018 - 02.2022
- Mapped over 30 current business and operational processes and recommended areas for improvement.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
- Collaborated with leadership and stakeholders to respond to questions and concerns regarding project details.
- Overhauled operational workflow to launch Marketing Cloud into new processing platform
General Manager
Gauntlet CrossFit
01.2013 - 10.2018
- Oversee daily operations of CrossFit studio which includes developing and encouraging long-term participation of members; Coordinate fitness and CrossFit contract services
- Implement growth strategies, assess and plan market entry, and improve operational efficiency and effectiveness
- Manage business operations which includes processing invoices, accounts receivable/payable, and budget management
- Gather and analyze financial information, verify data for accuracy, and produce reports for business growth
- Train and develop employees and coaches to ensure that CrossFit principles and vision are achieved
- Created and implemented on-boarding and training program for coaches and staff from ground-up
- Organized and deployed complete member management system to seamlessly implement online registration, membership options, billing, and member community portal for tracking stats.
Network Security Engineer
Scottrade
01.2011 - 01.2013
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Implemented necessary controls and procedures to protect information system assets from intentional or inadvertent modification, disclosure or destruction.
- Offered preventive training to harden personnel against intrusion vectors such as phishing, ransomware and more.
- Developed and maintained company-wide endpoint security solutions.
- Created standardized incident response program to outline immediate and consistent remediation of security breaches.
Computer Technician
Scottrade
01.2009 - 01.2011
- Provided help desk telephone support for variety of technical issues that included computer hardware and software, internet server support, and data communications
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Collaborated with Director of Operations to ensure new workstations were imaged, prepared, operating efficiently, and ready to deploy
- Participated in 4 successful executions of failing over and recovering of entire companies' IT infrastructure to new DR data center.
Registered Representative
Scottrade
01.2007 - 01.2009
- Assisted clients with financial needs and identified situations involving financial risk and developed and implemented strategic plans for investment sales to clients
- Built and maintained relationships with clients to ensure sales objectives were met
- Collaborated with clients to complete financial plans and monitored progress towards completing specified plans
- Led monthly training seminars to current customers and potential customers on intricacies of trading in stock market and using platform to manage self-directed account
- Oversaw all branch tasks for 1 month as acting branch manager during manager transition period.
Education
Bachelor of Science - Criminal Justice
ARIZONA STATE UNIVERSITY
Tempe, AZ05.2005
Skills
- Development Team Trainings
- Software Process Management
- Risk Identification
- Sprint Planning
- Project Management
- Agile Principles
- Change Management Process
- Backlog Management
- Agile Best Practices
- Team Engagement
- Scrum Processes
- Collaborative Mindset
Certification
- PSM1 - Professional Scrum Master, Scrum.org
- Salesforce Certified Administrator, Salesforce.com
- (In study) PMP - Project Management Professional, PMI.org
Timeline
Agile Scrum Master
Republic Services
02.2022 - Current
Salesforce Business Analyst
Republic Services
07.2018 - 02.2022
General Manager
Gauntlet CrossFit
01.2013 - 10.2018
Network Security Engineer
Scottrade
01.2011 - 01.2013
Computer Technician
Scottrade
01.2009 - 01.2011
Registered Representative
Scottrade
01.2007 - 01.2009
Bachelor of Science - Criminal Justice
ARIZONA STATE UNIVERSITY
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