Jeffrey Yi
Provo,UT
Summary
Innovative Copywriter with expertise in digital content creation. Talented at maintaining latest knowledge of social media, various online platforms and relevant cultural events. Results-driven with keen understanding of analytics to measure success.
Overview
4
4
years of professional experience
Work History
Concessions Worker
BYU
Provo , Utah
01.2020 - 03.2024
- Stocked concession stands with supplies and food items.
- Assisted customers in selecting items, taking orders, and providing recommendations.
- Provided customer service by greeting patrons, answering questions, and resolving complaints.
- Operated cash registers to process payments from customers.
- Set up condiments such as khup, mustard and relish for use by customers.
- Prepared hot dogs, popcorn, nachos, pizza slices, pretzels, ice cream cones and other snacks according to recipes or instructions.
- Cleaned concession area including counters, floors, equipment, and utensils.
- Calculated daily sales totals and reported figures to management team at the end of each day's work shift.
- Monitored inventory levels of food supplies in order to prevent shortages during busy periods.
- Kept track of stock rotation so that older products are used first while maintaining freshness of new stock items.
- Restocked merchandise when needed throughout the day.
- Labeled containers with product names and prices prior to stocking shelves.
Customer Support Specialist
Taxhawk
Provo, Utah
01.2023 - 04.2023
- Reviewed tax returns for individuals, corporations and partnerships to ensure accuracy.
- Analyzed financial records to determine the appropriate tax filing status.
- Prepared tax forms in accordance with federal, state and local regulations.
- Identified deductions and credits that clients were eligible for.
- Provided advice on strategies to minimize taxes owed.
- Assisted taxpayers with resolving IRS disputes or audits.
- Completed research of federal and state tax laws as needed.
- Developed long-term tax planning strategies for clients.
- Explained complex concepts in a clear and concise manner to clients.
- Advised clients on how best to structure investments for optimal taxation benefits.
- Gathered data from various sources including financial statements, W2s and 1099s.
- Submitted requests for extensions when necessary.
- Maintained up-to-date knowledge of changing tax laws and regulations.
- Filed estimated quarterly taxes as required by law.
- Resolved discrepancies between client's books and actual taxes due.
- Collaborated with accountants, attorneys and other professionals when needed.
- Organized paperwork related to each client's case into a comprehensive file system.
- Prepared reports outlining current year versus prior year changes in income levels.
Solar Expert
Lumio
San Antonio, Texas
04.2022 - 08.2022
- Conducted research and provided advice on the best solar energy solutions for clients.
- Drafted proposals outlining the cost of various solar energy solutions.
- Created presentations to educate potential customers about the advantages of utilizing solar energy solutions.
- Provided technical support to customers regarding their solar system installations.
- Assisted in designing, installing, and maintaining residential and commercial solar systems.
- Educated clients on the benefits of using renewable energy sources such as solar power.
- Researched local permit requirements related to solar installations.
- Collaborated with electricians, contractors, and other professionals on installation projects.
- Developed financial models to help customers determine if a switch to solar power would be financially beneficial.
- Analyzed customer needs and recommended suitable products or services accordingly.
- Monitored industry trends and advancements in order to inform customers of new technologies available.
- Conducted site visits to assess properties for suitability of solar panel installation.
- Maintained detailed records of all customer interactions, including notes from sales calls and follow-up activities.
- Compiled data for monthly reports summarizing progress made towards achieving sales goals.
- Advised customers on government incentives available for switching to renewable energy sources such as solar power.
- Prepared quotes and contracts outlining terms associated with purchasing a new system or upgrading an existing one.
- Provided ongoing support after installation was complete, including troubleshooting any issues that may arise during use.
- Performed quality assurance tests prior to releasing finished systems into service.
- Developed expertise in renewable energy and smart home products to better serve customers' needs and promote products.
- Inspected customers' homes and businesses to develop detailed solar installation quotes.
- Prepared proposals, quotes, contracts and presentations for solar customer review.
Sales Associate
Heirloom Art Co.
Provo, Utah
10.2019 - 04.2022
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Conducted inventories on a regular basis to track stock levels.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in the market place.
- Upsold additional items based on customer interests and needs.
- Suggested ideas for improving store operations and increasing profits.
- Helped customers find specific products, answered questions, and offered product advice.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Assisted customers with product selection, sizing and styling.
Waiter
Pho Plus
Provo , Utah
10.2020 - 12.2020
- Greeted guests and answered questions about menu items.
- Assisted with setting up the dining area before shift began.
- Followed all safety and sanitation regulations when handling food or drinks.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Ensured all dishes were prepared according to recipe standards.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Took orders from patrons accurately and efficiently.
- Brought food and beverages to tables in a timely manner.
Education
Associate of Arts - Advertising (Communications)
Brigham Young University
Provo, UT04-2025
High School Diploma -
Franklin High School
El Paso, TX06-2016
Skills
- Proofreading
- Excellent interpersonal communications
- Copywriting, editing, and review
- Consistent brand messaging
- Marketing Communications
- Product Research
- Social Media Copywriting
- Content Strategy
- Storytelling
- Press Release Writing
- Scriptwriting
- Copy Editing
- Sales copy
- Target audience research
- Fluent in Korean
- Served a church mission for the Church of Jesus Christ of Latter-day Saints in Los Angeles, CA 2017-2019
- Music Producer with skills in mixing/mastering with a published EP on all music streaming platforms
- Certified Yoga Instructor/ Somatic Trauma Release Coach
Extremely attentive and detail oriented
Timeline
Customer Support Specialist
Taxhawk
01.2023 - 04.2023
Solar Expert
Lumio
04.2022 - 08.2022
Waiter
Pho Plus
10.2020 - 12.2020
Concessions Worker
BYU
01.2020 - 03.2024
Sales Associate
Heirloom Art Co.
10.2019 - 04.2022
Associate of Arts - Advertising (Communications)
Brigham Young University
High School Diploma -
Franklin High School