Skylar Robinette
Chicago,Il
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Concessions Worker
Donald E Stephens Convention Center
06.2023 - Current
- Basset Certified
- Consistently provided friendly service to promote better customer engagement.
- Responded to customer complaints to help resolve issues.
- Maintained clean, organized workspace according to operational standards.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Customer Service Representative
Allen Brothers
11.2023 - 05.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Administrative Lead
Ashleys Furniture; Monin Group
02.2021 - 06.2023
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
Assistant Store Manager
Dollar Tree
07.2019 - 12.2020
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Legal Secretary
Law Office of Michael Brennock
05.2014 - 07.2019
- Created and maintained Michaelbrennocklaw.com
- Screened telephone calls and forwarded to appropriate departments.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Transcribed legal documents and phone conversations.
- Scheduled and made appointments for 4 attorneys.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Created, indexed, and maintained client binders.
Social Media Manager
Twice by Kelly Rauch
10.2016 - 11.2018
- created and maintained Twicebykelly.com (website no longer active)
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Analyzed and reported social media and online marketing campaign results.
Overnight Stock Associate
Sephora
10.2017 - 06.2018
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stayed current on available products, store promotions, and customer service policies to better serve shoppers.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Store Manager
The Toy Box
10.2013 - 07.2015
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Mather High School
Chicago06.2014
Skills
- Customer Service
- Safety Monitoring
- Food Preparation
- Point of Sale (POS) system operation
- Responsible Alcohol Service
- Staff Management
- Strategic Planning
- Information Security
- Product Knowledge
- Data Entry
- Document Proofreading
- Microsoft Office proficiency
Certification
- Udemy - Web Design (2019)
- Microsoft Office Specialist
Microsoft Office Word 2007
Microsoft Office Word 2010
Microsoft Office PowerPoint 2007
Microsoft Office PowerPoint 2010
- Basset Alcohol Certification (On-Premise training completed 11/19/23)
Timeline
Customer Service Representative
Allen Brothers
11.2023 - 05.2024
Concessions Worker
Donald E Stephens Convention Center
06.2023 - Current
Administrative Lead
Ashleys Furniture; Monin Group
02.2021 - 06.2023
Assistant Store Manager
Dollar Tree
07.2019 - 12.2020
Overnight Stock Associate
Sephora
10.2017 - 06.2018
Social Media Manager
Twice by Kelly Rauch
10.2016 - 11.2018
Legal Secretary
Law Office of Michael Brennock
05.2014 - 07.2019
Store Manager
The Toy Box
10.2013 - 07.2015
High School Diploma -
Mather High School
- Udemy - Web Design (2019)
- Microsoft Office Specialist
Microsoft Office Word 2007
Microsoft Office Word 2010
Microsoft Office PowerPoint 2007
Microsoft Office PowerPoint 2010
- Basset Alcohol Certification (On-Premise training completed 11/19/23)
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