Jeffrey Zobel
Surprise,AZ
Summary
Observant Property Adjuster with comprehensive experience investigating claims and determining correct amount of compensation for each case. Expertise in evaluating evidence such as photos and recordings to determine extent of damage. Proficient in calculating depreciation factors and replacement costs along with estimating.
Overview
8
8
years of professional experience
Work History
Property Adjuster - Model Office
USAA Insurance
02.2024 - Current
- Evaluated, tested, and discussed issues within Guidewire Claims Center by logging observations and collaborating with the MOD Readiness team to bring about resolutions and new ways of working prior to state expansion
- Supported the ongoing transition into ClaimCenter by assisting current adjusters of all levels with their new workflow , answering over 100 questions in the state expansion slack channels and reviewing adjusters worklists while they were in training
- Worked directly with DPO's and BPO's to identify problems/errors within the ClaimCenter system
- Developed a greater understanding of the technical side of our claims software and what it takes to make changes/fix errors
- Became a point of contact for claims replacement service handling within PLR for the MST
- Expanded knowledge of complex claim handling through taking and retaining new losses of all levels in ClaimCenter to test specific functions
Property Adjuster
USAA
10.2022 - 02.2024
- Handled a wide variety of claims including dwelling exterior/interior , unscheduled personal property, valuable personal property and additional structures
- Handled a work list with an average of 20-50 active claims
- Handled negotiations with contractors and worked through issue resolution with insureds to reach amicable outcomes
- Worked on a auto assist project and gained knowledge of our auto claims handling processes
- Coached DHOP classes and tip classes - assisting new hires with learning USAA's systems and way of claims handling - Remained a POC for new adjusters on our team for any questions or help with handling their new role
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims
- Used Xactimate and Hover to compile estimates for personal property and structure damage
- Leveraged ClaimsExperience to gather details on damages/plumbing reports/videos and living expense to streamline the claim process for members
- Ensured good faith handling of claims, adjusting as soon as information became available rather than waiting on contractors
Associate Property Adjuster
USAA
10.2021 - 10.2022
- Handled low complexity simple contents/prohibited use claims
- Worked with xactimate on personal property and basic additional structures losses
- Assisted the surge team with obtaining FNOLS and assigning new digital losses to the correct teams
- Completed my career building blocks
- Networked with higher level adjuster/managers in order to gain better competency of the claims process and coverage
Fraud Specialist
American Express
04.2018 - 10.2021
- Provided excellent and professional service to ensure customer satisfaction.
- Identified possible fraud on accounts and contacted cardholders to verify activity.
- Assisted customers who had identity theft issues protect themselves.
- Followed up with customers to ensure they had no additional concerns.
Customer Service Representative
Discover Financial Services
04.2016 - 04.2018
- Established cardholder loyalty, executing flawless customer account management.
- Built relationships with cardholders in order to better fulfill their needs.
- Reviewed department statistic and identified issues that were recurring, then developed plans to prevent the mistakes from being made again.
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes.
- Kept customers happy by applying proactive approaches to understanding and resolving diverse issues.
- Processed refunds to satisfy customers when other avenues were exhausted or refused, prioritizing and maintaining revenue where possible.
Education
High School Diploma -
Washington High School
Phoenix, AZ07.2014
Skills
- Team Leadership
- Active Listening
- Decision-Making
- Relationship Building
- Insurance policy coverage knowledge
- Property Damage Assessment
- Estimating Repair Costs
- Technical knowledge
- Critical Thinking
- Coaching and Mentoring
Timeline
Property Adjuster - Model Office
USAA Insurance
02.2024 - Current
Property Adjuster
USAA
10.2022 - 02.2024
Associate Property Adjuster
USAA
10.2021 - 10.2022
Fraud Specialist
American Express
04.2018 - 10.2021
Customer Service Representative
Discover Financial Services
04.2016 - 04.2018
High School Diploma -
Washington High School