- Drone Piloting
- Martial Arts
- Electronics and Circuit Building
- Artificial Intelligence (AI) and Machine Learning
- Hunting and Fishing
Jeffrey Crawford
Benton,LA
Summary
Dynamic leader with a proven track record in operations management and client relationship management, notably at Petro-Hot L.L.C. Elevated customer satisfaction and sales through strategic business planning and exceptional service. Skilled in documentation and reporting, with a strong work ethic, achieving over 100 MSAs in a year. Excelled in sales strategy development, driving revenue growth at Wolf Petroleum.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Owner/Operator Manager
Petro-Hot L.L.C.
10.2018 - 11.2024
- Managed day-to-day business operations
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- Increased customer satisfaction by providing high-quality services and timely communication
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs
- Started with 0 MSA's and had well over 100 in 12 months
Salesman / Manager
Wolf Petroleum
10.2018 - 10.2021
- Promoted and up-sold products and services to meet needs of customers
- Negotiated contracts with clients to secure mutually beneficial terms and conditions for both parties
- Served customers with knowledgeable, friendly support at every stage of the process of our services
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
- Built relationships with customers and community to promote long term business growth
Salesman /Manager's Assistant
Bayou Swabbing
03.2007 - 10.2018
- Developed strong client relationships through consistent communication and exceptional customer service
- Increased sales by offering advice on different tools and on site technical support
- Assisted customers in selecting appropriate services, tools, and products based on their needs, boosting satisfaction rates
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations
- Started as a hand and worked up to operator, then finally salesman
Salesman
G & C Honda
02.2004 - 03.2007
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings
- Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfactio
- Exceeded quarterly sales targets by implementing effective sales strategies and nurturing leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
Branch Manager / Sales Manager
The Glidden Company
03.1997 - 01.2003
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
- Maintained friendly and professional customer interactions
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation
Owner/Operator Driver
Crawford Delivery
02.1993 - 03.1997
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business
- Increased customer satisfaction by providing high-quality services and timely communication
- Managed daily operations for optimal efficiency, streamlining processes to reduce cost
- Coordinated all pick ups and mapped out delivery routes
- Consulted with customers to assess needs and propose optimal solutions
Education
Associate of Arts And Sciences - Network And System Administration
Louisiana Technical College
Shreveport, LAHigh School Diploma -
Southwood High School
Shreveport, LA05-1990
Skills
- Strong communication skills
- Documentation and reporting
- Great problem solving and adaptability
- Business planning
- Sales strategy development
- Client relationship management
- Performance analysis
- Strong work ethic
- Customer service
- Oil and Gas
- Equipment operation
- Team Work
- Time management
- Customer relationship building
- Client presentations
- Pipeline maintenance
- Sales expertise
- Relationship selling
- Product and service knowledge
- Sales forecasting
Certification
- First Aid Certification
- Certified Sales Professional (CSP)
- CPR/AED Certification
- Forklift Certification
- Access
- Word
- Excel
- Learning Visual Basic 6.0 Volume 1
- Learning Visual Basic 6.0 Volume 2
- Learning Visual Basic 6.0 Volume 3
- Programming in VB 6, Volume 4
- Programming in VB6 Internet
Interests
Military Service
Served with the Louisiana Army National Guard as an M1 Tanker {19 kilo} during Desert Storm from 1990 - 1992. Started as E-1 and ended an E-3. Went back on inactive status until 2008.
Timeline
Owner/Operator Manager
Petro-Hot L.L.C.
10.2018 - 11.2024
Salesman / Manager
Wolf Petroleum
10.2018 - 10.2021
Salesman /Manager's Assistant
Bayou Swabbing
03.2007 - 10.2018
Salesman
G & C Honda
02.2004 - 03.2007
Branch Manager / Sales Manager
The Glidden Company
03.1997 - 01.2003
Owner/Operator Driver
Crawford Delivery
02.1993 - 03.1997
- First Aid Certification
- Certified Sales Professional (CSP)
- CPR/AED Certification
- Forklift Certification
- Access
- Word
- Excel
- Learning Visual Basic 6.0 Volume 1
- Learning Visual Basic 6.0 Volume 2
- Learning Visual Basic 6.0 Volume 3
- Programming in VB 6, Volume 4
- Programming in VB6 Internet
Associate of Arts And Sciences - Network And System Administration
Louisiana Technical College
High School Diploma -
Southwood High School
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