Jeffrey D. Hill
Bothell,WA
Summary
Tenacious Operations Support Analyst with 8 years of operations support and social services experience. Dedicated to enhancing logistics operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Experience in high speed, rigorous, and high stress environments. Excellent communicator with extensive experience leading collaborative projects in fast-paced, dynamic and team-oriented environments.
Overview
9
9
years of professional experience
Work History
Mental Health Counselor
Salveo Counseling Center
Kirkland, WA
02.2022 - Current
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Documented psychiatric services and responses to treatment in patient case files.
- Consulted with and trained highly skilled mental health and medical staff.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Comply with federal, state and local standards relating to child protection, client confidentiality, risk assessment and reporting and documentation.
Mental Health Counselor
Acuity Counseling
Bothell, WA
11.2020 - 11.2021
- Used advanced counseling skills and evidence-based practices to establish goals and treatment plans with patients.
- Documented psychiatric services and responses to treatment in patient case files.
- Consulted with and trained highly skilled mental health and medical staff.
- Employed methodologies such as cognitive behavioral therapy to assist patients.
- Kept abreast of new and developing information in mental health field by attending professional conferences and workshops.
- Comply with federal, state and local standards relating to child protection, client confidentiality, risk assessment and reporting and documentation.
Operations Support Analyst, Amazon Logistics
Amazon, Inc.
Seattle, WA
06.2015 - 10.2020
- Assisted in launch of the North American Last Mile Transportation Operations Center.
- Assisted in launch of the AMZL Response Center and Amazon Flex program.
- Kaizen leader, facilitated kaizen meetings aimed at process improvement and implementing new initiatives.
- Provided real-time guidance to stations unsure of how to handle on and off-road incidents
- De-escalated customer and delivery partner issues raised to executive office.
- Developed standard operating procedures for service level enforcement of delivery partner pool.
- Analyzed data for process improvement opportunities.
- Carefully read and interpreted requisition orders to understand specialized terms and requirements.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Analyzed and evaluated operational issues and determined cost-effective solutions.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Conducted thorough reviews of operations to devise and deploy improvement strategies.
FedEx Ground Delivery Driver
DTF Delivery Services (Contractor)
Redmond, WA
11.2012 - 06.2015
- Planned delivery routes and most efficient methods of distribution.
- Fostered positive working relationships with regular customers.
- Employed effective time management when dealing with coordination and accountability around personnel and security assets.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
Master of Arts - Clinical Mental Health Counseling
City University of Seattle
Seattle, WA08.2019
Bachelor of Arts - Society, Ethics And Human Behavior
University of Washington, Bothell
Bothell, WA06.2012
Skills
- Dependable with a strong work ethic
- Motivated to learn and advance
- Experience with all common computer applications, including Microsoft PowerPoint, Excel, Outlook, and Word
- Exemplary written and verbal communication skills
- Ability to see the big picture and execute a vision
- Quick learner with extensive experience using query tools
- Root cause analysis
- Process monitoring
- Reviewing Data
- Accurate Recordkeeping
- Telephone Etiquette
- Department Development
- Critical Thinking
- Process Improvement Initiatives
- Customer Relationship Management
Timeline
Mental Health Counselor
Salveo Counseling Center
02.2022 - Current
Mental Health Counselor
Acuity Counseling
11.2020 - 11.2021
Operations Support Analyst, Amazon Logistics
Amazon, Inc.
06.2015 - 10.2020
FedEx Ground Delivery Driver
DTF Delivery Services (Contractor)
11.2012 - 06.2015
Master of Arts - Clinical Mental Health Counseling
City University of Seattle
Bachelor of Arts - Society, Ethics And Human Behavior
University of Washington, Bothell
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