Jeffrey Nelms
Orlando,FL
Summary
Dynamic professional with extensive experience at Denison Yachting, excelling in customer service and regulatory compliance. Proven track record in streamlining processes and enhancing team efficiency. Skilled in InDesign and data analysis, I effectively manage documentation and training, ensuring operational excellence and adherence to industry standards.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Yacht Broker Support Administrator
Denison Yachting
Hollywood, FL
02.2022 - Current
- Collected and managed information for new brokerage listings, including ownership documentation and import records.
- Ensured compliance with company standards while building online listings for brokerage.
- Created brochures for brokerage listings utilizing InDesign for professional presentation.
- Tracked broker licenses to ensure timely renewals and adherence to industry regulations.
- Assisted new brokers in obtaining required licenses and credentials efficiently.
- Maintained meticulous records to support operations and legal compliance within brokerage.
- Developed a listing template to streamline information gathering from brokers and clients.
- Hired and managed hostesses during boat shows, enhancing event experience.
- Responded promptly to customer inquiries regarding account activity or transactions.
- Trained new hires on company protocols, along with state and federal regulations.
- In charge of auditing other administrators' listing folders for accuracy.
General Manager
American Haircuts
Atlanta, GA
03.2021 - 11.2021
- Oversaw daily operations of a high-end barbershop and retail space.
- Managed an assistant manager and a team of 10 barbers.
- Supervised inventory, ordering, and audits to maintain stock accuracy.
- Handled appointment scheduling and ensured adherence to COVID-19 protocols.
Logistical Specialist
Lincoln Distributing / Painters Supply
01.2019 - 03.2021
- Ensured timely order processing, delivery, and operational support.
- Performed data entry and analysis to improve efficiency.
- Managed order processing and invoicing functions.
Bartender / Head Server
Midtown Moon
Atlanta, GA
02.2019 - 01.2020
- Delivered exceptional customer service and supervised wait staff, leading to an increase in customer satisfaction. Implemented new workflow strategies that improved team efficiency and reduced wait times during peak hours.
- Trained new servers and bartenders on point-of-sale systems.
- Ensured smooth kitchen and floor operations through effective preparation and coordination.
Accounts Receivable Analyst
Accounting Principles
10.2018 - 01.2019
- Assisted customers with payment inquiries, invoicing, and cash applications.
- Maintained high-level analytical skills in processing financial transactions.
Data Specialist Analyst
Entercom / CBS Radio
02.2017 - 10.2018
- Set up new advertising agency accounts via WideOrbit.
- Conducted new hire orientation and training for account executives.
- Managed accounts payable, invoicing, and Oracle-based financial processes.
Education
Animal Science -
Middle Tennessee State University
Murfreesboro, TNEmergency Medical Technician Certification -
Chattahoochee Technical College
Smyrna, GASkills
- Customer service and support
- License tracking
- Problem solving
- Attention to detail
- Training and development
- Portfolio management
- Documentation
- Time management
- Training and onboarding
- Data analysis and reporting
- Team leadership and development
- Payroll and accounting
- Sales and market analysis
- Digital literacy and software proficiency
- Process improvement
- Retail management
- Regulatory compliance
- Microsoft Project
- Oracle database management
- OneBMS software
- WideOrbit platform
- Zenoti systems
- Microsoft Office Suite proficiency
- Excel spreadsheet skills
- Word processing expertise
- PowerPoint presentations
- InDesign design software
Certification
Notary
Timeline
Yacht Broker Support Administrator
Denison Yachting
02.2022 - Current
General Manager
American Haircuts
03.2021 - 11.2021
Bartender / Head Server
Midtown Moon
02.2019 - 01.2020
Logistical Specialist
Lincoln Distributing / Painters Supply
01.2019 - 03.2021
Accounts Receivable Analyst
Accounting Principles
10.2018 - 01.2019
Data Specialist Analyst
Entercom / CBS Radio
02.2017 - 10.2018
Animal Science -
Middle Tennessee State University
Emergency Medical Technician Certification -
Chattahoochee Technical College