Jeffrey J. Spann
Washington,DC
Overview
32
32
years of professional experience
Work History
Common Access Card Operator
Chronos Systems, Inc
03.2022 - Current
- Provide PIV card or CAC issuance support and services to all OSD Principal Staff Agencies, Washington Headquarters Services, and other DOD Activities as required
- Issue, revoke, and recover ID certificates, e-mail certificates, and e-mail encryption keys for personnel
- Review customer status (e.g
- Military, government civilian or contractor) and physically verify customer identification
- Review customer's existing DEERS record or request a DD Form 1172-2 CAC application for database entry
- Verify the validity of customer submitted form and enter forms in appropriate database
- Produce and issue PIV/CAC to customer
- Perform post-issuance PIV/CAC functions
- Generate PKI e-mail certificates
- Reset or replace existing Personal Identification Number (PIN)
Arlington National Cemetery Welcome Center
Arlington, VA
07.2021 - 03.2022
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- 1864, Arlington National Cemetery has served as the nation's premier military cemetery and shrine honoring those men and women who served in the Armed Forces
- Arlington National Cemetery welcomes visitors to explore the rich history found within its hallowed grounds
- In this role, Jeffrey is a Primary Screener responsible for insuring all Visitors are subjected to a thorough inspection via Xray, Magnetometer and hand held metal detector upon entry
- Also required to display superior quality customer service skills at all times, including the ability to communicate clearly, coherently, professionally, and respectfully regardless of the situation.
Senior Specialist
Tourism & Visitor, Destination DC, DDC
, Washington
10.2017 - 03.2020
- DC
- (40hours/week)
- DDC is The Official Tourism Site of Washington, DC
- In his role, Jeffrey acts as a customer service-information resource for all individuals requesting information about DC’s destination as well as provides support to the Visitor Service Department for data, reporting and on-line hotel reservation entry
- As a Senior Specialist, Jeffrey provides administrative support to the Tourism Department for multiple internal projects.
FIR Case Manager
Public Health Management Corporation
Philadelphia, PA
01.2012 - 03.2016
- DBS/Forensic Services (40 hours/week)
- Provided case management services to chemically dependent forensic population
- Documentation of service provision within 24 hours of service completion to individuals assigned
- Participated in weekly team meetings and scheduled case conferencing with probation meeting reporting requirements
- Collaborated and attended meetings with probation/parole, treatment providers and other collaborating agencies
- Submitted documentation for reauthorization of services for individuals on caseload
- Completed timely discharge summaries outlined and specified by the programs
- Assisted individuals to link to recovery support services including Pro-ACT recovery center, Access to Recovery, faith-based institutions and other identified community supports
- Maintained client records in accordance with agency fee for service standards, managed care, and licensing requirements
- Prioritized assisting clients to enroll in treatment, physical health services, DPA, vocational services, and educational services
- Coordinated and communicated with other programs within and outside the agency to foster a collaborative team approach.
Consultant
Good Shepherd Mediation Program
Philadelphia, PA
09.2003 - 08.2013
- Offender Diversion Program/Youth Advisory Panel(32 hours/month)
- Instructed adolescents in conflict resolution principles, methods, and techniques towards expungement of arrest records
- Prepared lesson plans for conflict resolution workshops at primary and secondary sites throughout Philadelphia, PA
- Jeffrey J
- Spann | spannrock63@icloud.com Page Three
- Experience and Accomplishments (Continued)
Coordinator
Public Health Management Corporation
Philadelphia, PA
10.2005 - 12.2011
- Philadelphia Juvenile Treatment Court (JTC), 40 hours/week)
- Performed behavioral health assessments at Family Court for adolescents, requiring substance abuse treatment
- Oversaw the coordination of services for sentenced participants of the Juvenile Treatment Court (JTC)
- Oversaw the coordination of placements, referrals, and resources for JTC students
- Facilitated weekly Pre-hearing conference and disseminated relevant information to team members
- Provided supervision to JTC Staff.
Senior Evaluator
Public Health Management Corporation
Philadelphia, PA
02.2000 - 10.2005
- Family Court (40 hours/week)
- Performed behavioral health assessments at Family Court for children, adolescents, and adults requiring substance abuse and mental health treatment
- Established and maintain case management for persons recommended for treatment of substance abuse and co-occurring disorders
- Established and maintained intimate knowledge of appropriate and available treatment facilities
- Presented client's progress in treatment to Family Court
- Maintained database and training certifications for career development objectives.
Mental Health Technician
Public Health Management Corporation
Philadelphia, PA
06.2001 - 07.2003
- The Bridge(32hours/month)
- Monitored and provided in-house supervision of residents
- Accompanied residents to special events/recreational activities/recovery programming
- Demonstrated knowledge of substance abuse treatment targeting adolescents
- Participated in, in-service trainings
- Upheld The Bridge philosophy in their approach to clients and staff interactions.
Education
Bachelor of Science - Chemistry
Lincoln University
Pennsylvania Certification Board Pennsylvania Client Placement Criteria Certification GAINS (Global Appraisal of Individual Needs) Course Work Certification - undefined
of a Juvenile Drug Court Course Work Certification - undefined
Skills
Staff Leadership & MotivationPolicy Development & ImplementationStaff SupervisionStaff Training & DevelopmentProject ManagementProcess Improvement
Timeline
Common Access Card Operator
Chronos Systems, Inc
03.2022 - Current
Arlington National Cemetery Welcome Center
07.2021 - 03.2022
Senior Specialist
Tourism & Visitor, Destination DC, DDC
10.2017 - 03.2020
FIR Case Manager
Public Health Management Corporation
01.2012 - 03.2016
Coordinator
Public Health Management Corporation
10.2005 - 12.2011
Consultant
Good Shepherd Mediation Program
09.2003 - 08.2013
Mental Health Technician
Public Health Management Corporation
06.2001 - 07.2003
Senior Evaluator
Public Health Management Corporation
02.2000 - 10.2005
Bachelor of Science - Chemistry
Lincoln University
Pennsylvania Certification Board Pennsylvania Client Placement Criteria Certification GAINS (Global Appraisal of Individual Needs) Course Work Certification - undefined
of a Juvenile Drug Court Course Work Certification - undefined
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