Jeffrey (Kyle) McDonel

• Designed training schedules for new and existing employees.
• Coordinated with managers to identify skill or knowledge gaps and implement training needs.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Consulted with senior leaders to develop and execute strategy and provide regular updates.
• Produced reports and maintained training documents to support training activities.
• Roleplayed various scenarios with teams to build confidence in handling situations.
• Analyzed training needs to develop new programs or modify and improve existing.
• Greeted customers and provided them with information about the rideshare service.
• Ensured customer safety by providing seat belts and adhering to traffic laws.
• Navigated routes using GPS systems for efficient delivery of passengers.
• Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
• Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.

Responsible for Training up to 50 new and veteran HERO operators for the San Antonio program. Maintaining training records and keeping updated certifications.

• Designed training schedules for new and existing employees.
• Mentored team members to succeed and advance within department and company.
• Coordinated with managers to identify skill or knowledge gaps and implement training needs.
• Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
• Consulted with senior leaders to develop and execute strategy and provide regular updates.

Patrolled the highways and access roads of the Austin Texas region assisting disabled motorists with tire changes, jump starts, fuel, and offering a variety of solutions to facilitate their expeditions continuation of their journey. Assisted police and fire and tow personnel with the protection of their scenes through the channelization of traffic.

• Worked closely with train engineer for safe passage of freight along railway lines in Montana connecting with BNSF line on both east and west ends. Changed switch positions as required to adjust correct movement of train. Moved train freight cars within train yards to construct trains for transfer to distant locations.

• Transported train crews from base depot to train sidings to relieve crews that were expired of DOT hours.
• Inspected vehicle before and after every trip to assess performance and maintenance requirements.
• Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
• Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.

• Delivered single copy daily newspaper to businesses and boxes.
• Observed road rules, weather and road conditions and other factors to maintain safe driving record.
• Cleaned and checked over vehicle after completion of all daily deliveries.

• Performed many preventative and restoration tasks weekly.
• Responded to internal personnel inquiries and complaints regarding maintenance and repair
• Used professional grade tools and equipment to perform wide range of handyman services.
• Prioritized handyman jobs by identifying urgent and important projects with concern for customer safety and security.
• Repaired leaking faucets, clogged toilets and other equipment to keep bathrooms fully functional.