Jeffrey S. Nichols II
Stafford,VA
Summary
A seasoned and dynamic leader with a proven track record in sales, design and installation of intrusion detection, access control, network and CCTV surveillance as well as fire and life safety systems. For over 25 years I have excelled in the Washington DC Metro area as a specialized contractor accredited with completing and managing installations of various size and complexity.
I am highly skilled in troubleshooting with an extensive reputation for problem-solving, Excelled in enhancing customer relations and driving sales revenue by implementing solution selling and teamwork. Skilled in sales strategies and open communications. I work to consistently surpass goals through innovative solutions and strategic partnerships.
I have extensive knowledge of DMP product, equipment, management platforms, cellular, communicators, and rate plans. I have built and maintained solid relationships through the years with the DMP representatives and staff. I am also certified with most major security manufacturers.
Overview
26
26
years of professional experience
Work History
General Operations Manager
Burtel Security & Fire Systems
07.2023 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Directed operations for inventory and supply chain to secure timely, accurate deliveries.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Boosted client satisfaction through effective communication.
- Developed and implemented strategies to maximize customer satisfaction.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Operations Manager
Southern Fire & Safety Co
12.1998 - 01.2010
- Directed staff activities in compliance with established policies.
- Enhanced performance results by fostering responsibility among employees.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Coordinated operations for efficient and reliable distribution of services.
President
Absolute Systems Co LLC
02.2010 - 06.2023
Education
High School Diploma -
Brooke Point High School
Stafford, VA06.1997
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Employee motivation
- Customer relationship management
- Client relationships
- Risk management
- Negotiation
- Sales background
Timeline
General Operations Manager
Burtel Security & Fire Systems
07.2023 - Current
President
Absolute Systems Co LLC
02.2010 - 06.2023
Operations Manager
Southern Fire & Safety Co
12.1998 - 01.2010
High School Diploma -
Brooke Point High School
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