Jeffrica Dana
Everett,MA
Summary
Personable, deadline-driven customer service specialist with experience working in a fast-paced environment. Solid team player and leader, offering a positive and cooperative attitude.
Overview
6
6
years of professional experience
Work History
Bartender
Bar Cicchetti
Boston, MA
07.2022 - Current
- Checked identification of guests to verify age requirements for alcohol purchase.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
Bartender
Six West
South Boston, MA
07.2022 - 06.2023
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
Tower/Operations Supervisor
G2 Secured Staff at Delta
Boston, MA
07.2021 - 06.2022
- Trained, mentored and motivated employees to maximize team productivity.
- Organized the operation while monitoring activity and made adjustments as needed.
- Made sure employees followed all regulations and procedures. Report inquiries and incidents to managers and the BOS Delta Tower.
Department Manager
Stop & Shop
Hyde Park, MA
09.2019 - 01.2021
- Recruited and hired qualified candidates to fill open positions.
- Consistently met deadlines, quality goals and worked with customers to reach order requirements and service expectations.
- Cultivated talented team of departmental employees through outstanding mentoring, coaching and teaching skills.
Customer Service Representative
Gap Inc
Boston, MA
01.2019 - 08.2019
- Processed payments and maintained accurate drawers to meet financial targets.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Customer Service Representative
Stop & Shop
Boston, MA
06.2018 - 12.2018
- Resolved customer complaints or answered customers' questions regarding policies and procedures.
- Communicated with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
Education
Master Bartending Certification -
Drink Master Bartending School
Boston, MA08.2022
Associate of Science - Business Administration
Bunker Hill Community College
Charlestown, MA06.2025
High School Diploma -
Foxboro High School
06.2018
Skills
- Fluent in Spanish and English
- Outstanding customer service
- Proficient in mixology
- Time management
- Troubleshooting
- Marketing
Accomplishments
- TIPS Certified.
- Recognized as Employee of the Year for outstanding performance and team contributions.
- Completed coursework in Logistics and Marketing.
Timeline
Bartender
Bar Cicchetti
07.2022 - Current
Bartender
Six West
07.2022 - 06.2023
Tower/Operations Supervisor
G2 Secured Staff at Delta
07.2021 - 06.2022
Department Manager
Stop & Shop
09.2019 - 01.2021
Customer Service Representative
Gap Inc
01.2019 - 08.2019
Customer Service Representative
Stop & Shop
06.2018 - 12.2018
Master Bartending Certification -
Drink Master Bartending School
Associate of Science - Business Administration
Bunker Hill Community College
High School Diploma -
Foxboro High School
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