Leo Ramos
Fort Washington ,MD
Summary
Enhanced security measures by rekeying locks and duplicating keys efficiently. Achieved seamless hardware repairs, contributing to operational reliability. Implemented cutting-edge security innovations, elevating service quality. Installed advanced lock systems, ensuring robust security solutions. Mastered lock picking techniques, providing swift access solutions. Delivered prompt and efficient service, ensuring client satisfaction at all hours.
Overview
9
9
years of professional experience
Work History
Access Control Technician
Elite Lock Solutions
Baltimore, MD
08.2023 - Current
- Installed and repaired locks, deadbolts, and security systems on residential and commercial properties.
- Operated key cutting machines to produce high-quality duplicates for various lock types.
- Conducted security assessments to recommend appropriate locking mechanisms and upgrades.
- Mentored junior locksmiths in advanced techniques and best practices for efficiency.
- Developed streamlined processes for inventory management of tools and replacement parts.
- Implemented new technologies to enhance service offerings and improve client satisfaction.
- Educated clients on proper lock maintenance and usage to extend product life and prevent malfunctions.
- Troubleshot and repaired malfunctioning locks, restoring functionality and ensuring security.
- Installed new door hardware such as locks, plates, and closers
- Repaired panic hardware and alarm detection connections on doors.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
- Drilled into locked safes to open for legal owners who lost keys or inherited systems.
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- Conducted regular system audits to ensure compliance with safety standards.
Locksmith Technician
KeyMe, LLC
10.2019 - Current
- Informed customers of setbacks or possible issues with repairs, quickly diagnosing problems to give accurate information.
- 24/7 technician in the areas of Baltimore, Columbia, Glen Burnie, Odenton, Crofton, Ellicott City, Annapolis, Laurel, Owings Mills, Towson, Parkville, Bowie, Jessup, and Dundalk to name a few.
- Use devices to open door locks without keys and key cutting machines to duplicate or cut new keys.
- Residential locksmith providing re-keying, installation, and maintenance for residences and businesses.
- Repair or replace lock mechanisms for desks, cabinets, lockers, etc.
- Answered phone calls, scheduled and attended service calls.
- Troubleshoots and repairs mechanical locking component of security systems.
- Install security systems, alarms, cameras, buzzers, key pass, key fobs, and safe recording.
- Car lockouts
Delivery Driver
Bob's Furniture
Jessup, MD
03.2017 - 10.2019
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Delivered packages to customer doorsteps and business offices in Virginia, Maryland, and Washington, DC.
- Submitted receipts and pictures of pickups and deliveries to customers and company.
Manager
Arby's Restaurant
Pasadena, MD
09.2016 - 03.2017
- Improved safety procedures to create safe working conditions for workers.
- Maximized performance by monitoring daily activities and mentoring team members.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
High School Diploma -
North County High School
Glen Burnie, MD06.2018
Skills
Utilized specialized equipment to cut keys, maintaining high standards of quality and efficiency
Achieved timely procurement of parts through effective vendor management Improved inventory accuracy, resulting in reduced downtime Enhanced operational efficiency by ensuring consistent availability of necessary components
Achieved improved security outcomes through effective management of lockset functions Enhanced operational efficiency by streamlining lockset processes Resolved lockset-related challenges, resulting in increased safety and reliability
Specialized in the installation of various locks and closers, ensuring compliance with industry standards
Achieved a significant reduction in equipment-related incidents through proactive safety management Enhanced team awareness of safety practices, resulting in improved operational reliability Developed and implemented effective safety training programs that elevated overall safety performance
Diagnosed and resolved intricate problems through advanced troubleshooting strategies, ensuring minimal downtime
Achieved improved safety compliance through effective management of lockout and tagout procedures Enhanced operational efficiency by facilitating training on safety protocols for all personnel Promoted a culture of safety awareness, resulting in reduced incidents during maintenance activities
Achieved high customer satisfaction by delivering prompt and effective solutions for automotive lock issues Enhanced operational efficiency through proactive maintenance of locking systems Improved service response times by implementing streamlined communication protocols
Achieved high customer satisfaction by implementing effective security alarm solutions Enhanced system reliability through proactive maintenance and troubleshooting Improved client engagement by providing comprehensive training on alarm functionalities
Specialized in rekeying master cylinders, focusing on precision and adherence to safety standards
Achieved high levels of customer satisfaction through effective key programming solutions Enhanced operational efficiency by optimizing key programming workflows Delivered timely and accurate key programming services to meet client needs
Configured keyfob systems to facilitate efficient vehicle entry and operation
Provided translation and interpretation services in Spanish and English to support client interactions and project needs
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Access Control Technician
Elite Lock Solutions
08.2023 - Current
Locksmith Technician
KeyMe, LLC
10.2019 - Current
Delivery Driver
Bob's Furniture
03.2017 - 10.2019
Manager
Arby's Restaurant
09.2016 - 03.2017
High School Diploma -
North County High School